Service Coordinator
- Manage the facilities management helpdesk and schedule maintenance requests.
- Organise preventative maintenance and dispatch technicians for jobs.
- Provide exceptional customer service and maintain communication with clients.
Global Industry leader seeks experienced scheduler to join their team
Your new company
A leading global manufacturer is immediately seeking a permanent service coordinator in within their service division, scheduling work out for their team of national tradespeople.
Your new role
As the Service Coordinator you will be responsible for managing the facilities management helpdesk which involved taking in maintenance requests, scheduling the contractors and technicians for their jobs weekly, and daily.
This involves organising preventative maintenance for jobs that have been requested from clients and customers, taking in calls for reactive requests, scheduling and dispatching technicians for maintenance, essential services management, raising job orders, invoicing, data entry, providing exceptional customer service over the phone and email, ensuring maintenance requests have been rectified in sufficient time and keeping clients up to date.
What you'll need to succeed
Prior scheduling or dispatch experience, within a trades based business
Excellent organisation and time management skills
High degree of computer literacy and great stakeholder engagement skills
Great attitude and willingness to learn
What you'll get in return
An immediate start and a great day to day working environment
Permanent role on 2026
Parking provided on site
Great supportive team to work with and enjoy your day
What you need to do now
Please call Jessica Thatcher at Hays on 0386168450 and email applications to Jessica.Thatcher@hays.com.au
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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Skills
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