Sales Support Administrator
- Provide day-to-day administrative and customer order support to the sales team, including checking and fulfilling orders in NetSuite or another ERP system.
- Maintain product information and price lists, and assist with marketing activity such as preparing EDMs in Mailchimp.
- Respond to customer enquiries and support sales operations, including trade show preparation, while working autonomously in a small team.
Sales Support Administrator Temporary for 6 months Start December
Your new company
My client, an established Australian B2B business specialising in the wholesale and distribution of consumer products, is seeking a Sales Support Administrator to join its small, close-knit office team on a temporary basis, providing maternity leave cover.
Your new role
This is a varied sales support and administration role rather than a high-volume order processing position. Working closely with the sales team, the role will support day-to-day administration, customer orders, product information and marketing activity, with priorities changing depending on what the team needs.
With a small team and a relatively flat structure, the successful candidate will need to be comfortable working autonomously, multitasking and asking questions when they need clarification.
Key Responsibilities
- Provide day-to-day administrative support to the sales team
- Review and process customer orders received predominantly through the company's B2B website
- Check orders for accuracy and ensure products are correctly fulfilled within NetSuite
- Create and maintain Excel spreadsheets containing new product information for retailers
- Assist with new product set-up and the creation of price lists
- Prepare and distribute EDMs using Mailchimp
- Assist with general sales administration and ad hoc tasks as required
- Respond to incoming telephone and customer enquiries in a professional and helpful manner
- Support the team with preparation for its annual trade show
- Assist with administrative activity during busy periods, particularly around new product launches and preparation for the new year
What you'll need to succeed
- Previous experience in sales administration, sales support or a similar administrative position
- Experience using NetSuite or another ERP system
- Experience creating EDMs using Mailchimp is advantageous
- The ability to pick up new systems and processes quickly
- Strong attention to detail when reviewing orders and product information
- A confident and proactive communication style
- The willingness to ask questions or speak up when something isn't clear
- A polite and professional telephone manner
- The ability to multitask and work autonomously within a small team
What you'll get in return
- Employment: Temporary maternity leave cover for 6 months
- Expected start: Around 1 December
- Hours: 9:00am5:00pm
- Working arrangement: Five days per week in the office
- $38 - $42 / hour + super depending on experience
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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