Night Manager
- Provide exceptional customer service and create memorable experiences for guests.
- Manage night audit processes and ensure safety and security of guests.
- Supervise Front Office team and handle late arrivals and early departures.
Company Description
The Company & Hotel
We are ‘relentlessly guest obsessed’ at Accor. Everything we do, we do to help our guests feel welcome and valued and to give them the best experience possible.
Novotel Sydney International Airport is a 271 room hotel, including a 150 seater a la carte restaurant, Bar & 11 Conference rooms. We are located along the Cooks River, near the International Airport.
We are looking for the right person to join the team, someone who can move with the changing business and grow & develop with AccorHotels.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit ***************************** />Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
We are looking for a Full Time Night Manager who is dedicated to providing a memorable experience and create that human connection with our guests, at every stage of their stay.
In this role you will:
- Checking and balancing the day’s takings from the hotels outlets.
- Ensuring accurate charges to our guest’s rooms.
- Ensuring the safety and security of our guests.
- Completing the night audit process reconciliation & excel reporting.
- Front Office duties such as checking in late arrivals, or settling accounts of early departures.
- Prepare reports to reflect the trading result of the property on a daily, weekly and monthly basis.
- Providing supervision and support to the Front Office team and other departments when required.
- Control after-hours access to the property .
Qualifications
- Previous experience with a property management system. Preferably Opera Cloud.
- Exceptional customer service skills, communication and time management skills.
- A friendly and outgoing personality.
- Proven ability to work unsupervised.
- A willingness to use initiative and strong problem solving skills.
- Strong analytical skills with a high level of computer literacy and accuracy.
- Ability to work late evening shifts 11pm – 7am.
- Be reliable and flexible with the ability to work all shifts including nights and weekends.
Additional Information
What is in it for you
- Learning & development opportunities.
- Join of the largest hotel groups worldwide with access to global opportunities and staff benefits.
- Onsite parking, duty meals, and free laundry.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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Skills
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