Night Auditor
- Manage overnight hotel operations and ensure guest satisfaction.
- Perform end-of-day reconciliation and prepare reports for the day shift.
- Conduct security rounds and maintain accurate records of night audit activities.
Company Description
Ibis Budget Sydney Olympic Park is located in the heart of Sydney Olympic Park precinct, surrounded by hectares of parkland and is an ideal choice for guests taking advantage of the Park's exciting events.
Sydney Olympic Park is one of Sydney's most popular hubs for music, sport & business events. With its central location, this Homebush hotel offering 156 guestrooms is the ideal option for visitors attending an event at Accor Stadium, Qudos Bank Arena, Sydney Showgrounds and swimming, athletics and tennis venues.
Job Description
Join our team as a Night Auditor at Ibis Budget Sydney Olympic Park!
We're seeking a detail-oriented and customer-focused individual to manage our hotel's overnight operations and ensure a seamless guest experience.
- This role is required to work overnight from 11pm to 7.00am the next day and also involves weekends.
- Oversee front desk operations during the night shift, handling guest check-ins, check-outs, and enquiries with a friendly and professional manner
- Perform end-of-day reconciliation procedures.
- Compile Night Audit day pack reports and documents in accordance with PCI Compliance, distributing to specific departments in a timely manner as required
- Serve as the primary point of contact for guest needs and concerns throughout the night
- Conduct regular security rounds to maintain a safe and peaceful environment for all guests
- Prepare comprehensive reports for the day shift team, ensuring smooth transitions between shifts
- Maintain accurate records of all night audit activities
Qualifications
- Previous experience in Front Office operations.
- Strong interpersonal and problem solving skills.
- Exceptional written and verbal communication skills.
- Reporting and analytical skills are essential to ensure the accuracy and timely preparation of all night audit paperwork
- Knowledge of Opera Cloud is an advantage
Additional Information
What is in it for you:
- ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
- Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
- Opportunity to develop your talent and grow within your property and across the world!
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