Service Coordinator - Aged Care
- Provide high-quality administrative support to clients in aged care.
- Act as the first point of contact for clients, helping them access services.
- Build strong client relationships and collaborate with service providers.
Service Coordinator – Support At Home (full-time, maximum-term contract to February 2027)
Location: Abbotsford, Vic (hybrid – 3 days WFH)
We’re offering a full-time, maximum-term role for an experienced and enthusiastic professional who is dedicated to providing exceptional support to clients.
About us
An industry-leading and dynamic support provider, Care Connect is proudly a not-for-profit organisation. We understand how important it is to remain independent at home. Our collaborative, authentic and talented team enhances people’s quality of life each and every day. You can be part of it.
As the aged care landscape evolves, we remain steadfast in our mission to support our clients with compassion, quality care, and proactive leadership.
About the role
As a Service Coordinator in our Support At Home team, you will provide high-quality administrative support and resolve client requests within agreed service levels. You’ll work closely with clients, service providers, and internal teams to ensure timely, effective, and professional service.
In this role, you will:
- Be the first point of contact for clients, helping them access services and navigate care options.
- Promote the Care Connect proposition by coordinating effectively between clients, client advisors, and service providers.
- Provide outstanding customer service, ensuring every interaction is handled with care and professionalism.
- Build strong client relationships, tailoring solutions to meet individual needs.
- Collaborate with care managers and service providers to achieve the best possible outcomes.
Location: Abbotsford, Vic (hybrid- 3 days WFH).
About you
You'll be a positive, enthusiastic and motivated professional with excellent communication skills and a genuine commitment to delivering outstanding client experiences. Highly organised and proactive, you thrive in a fast-paced environment, can confidently manage competing priorities and remain calm under pressure. As a collaborative team player, you're solutions-focused, client-centred and enjoy building strong relationships while consistently meeting deadlines and achieving results.
To succeed, you’ll bring:
- Experience in customer service, administration, or coordination.
- Previous work in a high-volume inbound phone environment, with the ability to meet deadlines and problem-solve under pressure is advantageous but not essential
- Strong communication, organisation, and time management skills.
- Proficiency with Microsoft Office, and comfort learning new systems.
- A background in CHSP, health, or community services (advantageous but not essential).
Above all, you’re passionate about helping clients maintain independence and live well at home. You share our values of Collaboration, Courage, Authenticity, Respect and Excellence (CARE).
Minimum qualifications:
- A qualification or formal training in Customer Service, Business Administration or equivalent; OR
- At least 3 years’ experience in a high-volume inbound contact role (or related field) with a proven track record of exceeding client expectations.
Requirements: Full Australian working rights, current Police Check and Working With Children Check (we will arrange police checks for successful candidates). The process also includes a psychometric assessment.
What’s in it for you?
At Care Connect, we value and support our people. You’ll enjoy:
- Competitive salary
- Salary packaging benefits to increase your take-home pay
- 5 weeks annual leave + ADO option
- Flexible working environment that supports work/life balance, including WF
- A caring and supportive team culture
- Ongoing training and development to support your career progression
- Access to an Employee Assistance Program, discounted health insurance, and wellbeing products
How to apply
If this sounds like your next opportunity, click Apply Now to submit your application.
To request a position description or a confidential discussion, please contact Karen Hemsley – Talent Acquisition Lead at careers@careconnect.org.au.
We’re reviewing applications on an ongoing basis & may appoint before the advert closes, so apply early to avoid missing out.
We understand the benefits that a diverse workforce brings to our diverse community of clients. Care Connect is an inclusive, Equal Opportunity employer. We encourage applications from all members of the community including: First Nations peoples, people with culturally & linguistically diverse backgrounds, LGBTQI+, mature aged and people living with disability.
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