IT Help Desk Officer
- Provide first-line IT support for incidents and service requests.
- Troubleshoot and resolve issues with hardware and Microsoft 365 applications.
- Manage user accounts and maintain documentation.
THE OPPORTUNITY
Onsite role 5 days a week
Mulpha Australia is one of the country’s most strategic real estate debt and equity investors and leisure, residential and commercial property development and retail and office sectors. We have an amazing portfolio of world class destinations, businesses, luxury properties and products.
Key Responsibilities
- Provide first-line IT support for incidents and service requests across hardware, software, connectivity, printing, telephony and Microsoft 365.
- Troubleshoot and resolve laptop, desktop, peripheral, docking station, monitor and meeting room technology issues.
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint and Office apps.
- Manage user accounts, password resets, licence assignments, onboarding and offboarding support.
- Log, update, manage and close tickets accurately within the IT Service Management platform.
- Escalate complex issues to Level 2/3 teams while keeping users informed and supported.
- Maintain device records, asset registers, documentation, knowledge base articles and standard procedures.
- Contribute to process improvement, automation opportunities and the adoption of emerging tools, including AI.
YOUR BACKGROUND
- 1–2 years’ experience in IT support, service desk, desktop support or a similar technical support role.
- Strong troubleshooting skills across Windows laptops, desktops, peripherals and Microsoft 365.
- Good understanding of Outlook, Teams, OneDrive, SharePoint and Office apps.
- Clear, professional communication skills with a strong customer service mindset.
- Ability to document issues, resolutions and technical information accurately.
- Confident problem-solver who can work independently and collaboratively.
- Positive attitude, willingness to learn and genuine interest in emerging technologies, including AI.
MULPHA BENEFITS
- At Mulpha, you can enjoy a range of benefits including:
- Hotel and Dining Discounts
- Birthday Leave
- Lifestyle Platform with 400+ retailer discounts
- Salary Sacrificing/Financial Education and benefits.
- Career Progression/Mulpha Academy/Study Assistance
- Wellbeing Hub/Healthcare Discounts/Employee Assistance Program
- Free Car Parking/Car Parking Discounts at some of our Offices/Venues
APPLICATIONS
Apply online today. We look forward to receiving your application
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Skills
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