Enterprise Account Manager

Company Description

This is your opportunity to join our team of forward-thinking, change-making individuals. Operating at the intersection of health and tech, you'll help us shape the future of healthcare. 

Our Mission

Healthengine’s mission is to improve access to healthcare by helping Australians find and connect with all care providers. We strive to achieve this through Australia’s leading healthcare marketplace, bringing together over 4 million active Australians, and more than 10 thousand practitioners that are powered by our technology - and growing.

We’re all patients, right? So, it’s easy to get behind a mission that seeks to improve the healthcare experience for all Australians. 

The Gig

The Enterprise Account Manager is responsible for maintaining strong relationships and ensuring ongoing success for existing Pharmacy enterprise clients. This role focuses on customer success and portfolio growth, enabling Healthengine to maximise the value of its enterprise partnerships while delivering exceptional outcomes to current partners.

Responsibilities:

Customer Success & Relationship Management

• Customer Advocacy: Act as the primary point of contact for key Pharmacy clients, nurturing executive relationships and internal champions.

• Retention & Growth: Drive renewals and identify expansion opportunities across product offerings and locations.

• Enablement & Onboarding: Oversee onboarding for any Pharmacy expansions and support adoption via training and joint success plans.

• Performance & Value Reviews: Conduct regular JBRs (Joint Business Reviews) to review performance metrics and align on shared objectives.

• Risk Management: Proactively address churn risks and support clients through seasonal and regulatory changes.

Portfolio Expansion

• Strategic Growth: Identify and pursue expansion opportunities within existing accounts in line with Healthengine's product roadmap.

• Consultative Engagement: Conduct in-depth discovery to understand evolving customer needs and design tailored solutions that drive additional value.

• Cross-functional Collaboration: Partner with internal stakeholders (Product, Marketing, Legal, RevOps) to craft competitive offerings for existing clients.

• Pipeline Management: Maintain visibility of expansion opportunities in Salesforce with regular forecasting.

• Market Representation: Represent Healthengine at industry events and thought leadership forums to strengthen client relationships and enhance market visibility.

About You

You're the kind of person who takes accountability in a fast-paced, autonomous and flexible environment. Fast may be your default (like us!) but you never, ever compromise on what’s important, willing to take a steady, more informed approach when it comes to maintaining the trust of our team and customers. You handle change like a pro, and continuous improvement is a way of life. You are not afraid to speak up and share your thoughts respectfully, with the intention of making positive change. You take initiative and drive your own learning journey without waiting for someone to point you in the right direction. And ultimately, you care: about people, health and innovation. 

Experience you’ll bring:

• Minimum 3+ years' experience in enterprise sales, account management, or customer success—preferably in SaaS, health tech, or related industries.

• Proven track record of driving new business growth and managing strategic customer portfolios.

• Deep understanding of Pharmacy and Allied Health sector needs and buying behaviour.

• Skilled in solution-based selling and stakeholder management at the C-suite level.

• Proficiency in Salesforce and Google Suite.

• Strong analytical capabilities to interpret data and translate insights into action.