Enrolments Manager
- Lead the enrolment process for prospective families at Mercedes College.
- Coordinate engagement activities and provide insights to support enrolment growth.
- Deliver exceptional customer service throughout the enrolment journey.
Enrolments Manager
Position Type
School Operations
Commence Date
ASAP
Employment Status
Permanent / Ongoing
FTE/Hours per week
Part Time
Subject(s)/Grade
ESO5
Role Details
Are you an exceptional relationship-builder who combines outstanding customer service with organisation, professionalism and sound judgement?
Mercedes College is seeking an experienced and highly professional Enrolments Manager to lead one of the College's most important functions and help shape the future of our community.
As the primary point of contact for prospective families, you will guide parents and students through one of life's most significant decisions while ensuring every interaction reflects the warmth, professionalism and excellence of Mercedes College.
This is a unique opportunity to work at the intersection of community engagement, customer experience and enrolment growth, helping to ensure the ongoing success of the College. You'll oversee the enrolment journey from initial enquiry through to commencement, coordinate high-profile engagement activities and provide valuable insights that support the College's long-term enrolment objectives.
- Permanent | 0.8FTE across 5 days
- 30 hours per week | 45 weeks per year
- Manage a critical function that directly contributes to the ongoing success and sustainability of the College.
About Us
Mercedes College is a Catholic co-educational Reception to Year 12 International Baccalaureate World School in the Mercy tradition, located in Springfield, South Australia.
Driven by our vision to be a sustainable, internationally minded, world class school, we develop creative and critical thinkers who become leaders, for life.
Our community is defined by a sense of belonging, high expectations and genuine relationships, and we live our Mercy Values of Compassion, Loyalty, Justice, Integrity, Responsibility and Mutual Respect in the way we work and interact with students, families and each other.
About the Role
Reporting to the Director of Marketing, Communications and Engagement, the Enrolments Manager leads the College's enrolment process and is responsible for delivering an exceptional experience for prospective families at every stage of their journey.
As a key member of the Marketing, Communications and Engagement team, you will manage the complete enrolment lifecycle, ensuring families are supported from their first enquiry through to commencement at the College. You will work in collaboration with the Director to coordinate College Tours, Open Days and information events, build strong relationships with current and prospective families, and work collaboratively with staff across the College to showcase the unique opportunities available to Mercedes students.
The role also plays an important part in supporting enrolment growth through the analysis of enrolment trends, demographic information and market data. Drawing on these insights, you will provide recommendations that inform planning, forecasting and decision-making across the College and support the achievement of its strategic objectives.
This is a highly visible role requiring professionalism, initiative and the ability to confidently engage with families, staff and senior leaders while managing multiple priorities in a dynamic environment.
About You
You are a highly organised and people-focused professional who:
- Builds trust quickly and develops positive relationships with families, colleagues and external stakeholders.
- Communicates with warmth, confidence and professionalism across a range of audiences.
- Demonstrates exceptional organisational and time management skills and thrives in a fast-paced environment.
- Brings a strong customer service mindset and understands the importance of delivering an outstanding experience at every stage of the enrolment journey.
- Exercises sound judgement, discretion and professionalism when managing sensitive situations and information.
- Can balance attention to detail with an ability to see the bigger picture.
- Uses data and information to identify trends, solve problems and support informed decision-making.
- Shows initiative, takes ownership and works effectively both independently and collaboratively.
- Enjoys a varied role and can confidently manage competing priorities while maintaining a calm and professional approach.
- Supports and upholds the Catholic ethos and Mercy tradition of the College.
Highly Desirable
- Experience in enrolments, admissions, customer engagement or a comparable relationship-focused role.
- Experience using CRM, enrolment management or database systems.
- Experience within a school or educational setting.
Qualifications and Training
The successful applicant will be required to hold:
- Relevant tertiary qualifications and/or demonstrated experience in a comparable role.
- Working with Children Check (WWCC).
- RRHAN-EC training (Fundamentals and Masterclass), plus refreshers as required.
- First Aid Certificate HLTAID012.
For further information about the responsibilities, requirements and selection criteria of this role, please refer to the Position Information Document.
If you are passionate about building relationships, delivering exceptional customer experiences and helping families discover all that Mercedes College has to offer, we would love to hear from you.
For confidential enquiries regarding this role, please contact Luisa Dickson, Executive Director, People and Culture on ************ or email *****************************************
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