Duty Manager - Front Office (FT)
- Lead and motivate a team to deliver exceptional guest experiences.
- Assume responsibility for hotel operations in the absence of senior personnel.
- Handle guest enquiries and complaints while ensuring compliance with brand standards.
Summary
About Hyatt
At Hyatt we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. With over 590 properties around the world, our brands include: Andaz, Grand Hyatt, Park Hyatt, Hyatt Regency, HYATT, Hyatt Centric, Hyatt Place, Hyatt House Hyatt Ziva, and Hyatt Zilara and The Unbound Collection.
The Role
Grand Hyatt Melbourne is seeking a motivated full time Duty Manager - Front Office (FT) to work in the hotel's busy and dynamic Front Office Department. We are seeking an experienced and passionate leader who will guide, inspire and coach the large team, creating memorable guest experiences, and achieving supreme guest satisfaction aligned with established brand standards.
This is an excellent opportunity to develop your career in Rooms Division and exceed our guest expectations while supervising a strong team.
Day to Day
- To lead and motivate a team to success
- To assume responsibility for all activities in the Hotel in the absence of more senior personnel
- To be fully aware of all activity within the Hotel on a day to day basis.
- Communicating with all associates in regards to occupancy rates, VIP requirements, arrivals and departures
- Act as Chief Warden in the event of emergency situation
- Handle guest enquiries and complaints
- Flexibility to work any hours or day to cover a 24 hour, 7 day operation
What we are looking for
- Degree in hotel or business management or equivalent
- Minimum 9 months of industry related experience, ideally in a five star hotel
- Highly motivated with an innovative approach to guest relations
- Demonstrated leadership abilities
- First Aid and CPR certificates
- Only candidates with ongoing, current and unrestricted working rights for Australia will be considered for this role.
Qualifications
Culture
At Grand Hyatt Melbourne, we embody our brand promise of delivering Distinctive Experiences by offering challenging and rewarding careers that are more than just your typical job. Our values of Empathy, Integrity, Inclusion, Respect, Experimentation and Wellbeing at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. Everything that we do for our guests is mirrored in what we do for our most important asset – YOU!
Benefits
With enriching work comes amazing rewards! Just some of our associate benefits include:
- Above Award wage rates
- Complimentary meals in our trendy associate restaurant
- Complimentary accommodation at selected Hyatt properties worldwide (Full Time and Part Time only)
- Discounted accommodation rates for associates as well as friends and family
- Food and Beverage discounts at Australian-based Hyatt properties
- Fully laundered uniforms
- Learning & Development opportunities
How to Apply?
Please click the Apply Now button. Don’t forget to include a cover letter and let us know “why you’re passionate about joining our team
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