Duty Manager - Footscray Hospital

Compass Group Australia deliver essential support services at the New Footscray Hospital, one of Victoria’s largest health infrastructure projects. We provide vital services, including patient services, environmental services, food, security, help desk, and more. As a public hospital with clinical services provided by Western Health, this state-of-the-art facility will play a key role in supporting the community—be part of something bigger and help shape the future of healthcare in Victoria.

THE POSITION:

We have two Duty Manager positions available – part time & casual.

As the Duty Manager, you will provide operational leadership across a range of hospital support services during assigned shifts.

You will be the first point of contact for operational issues, emergencies, and incidents, ensuring prompt response, effective escalation, and continuity of essential services whilst working closely with internal teams, contractors, and hospital stakeholders to ensure the facility always operates safely and efficiently.

Note this role will work outside normal business hours

THE PERSON:

You are a calm, decisive, and approachable leader who thrives in fast-paced environments with strong operational awareness, excellent communication skills, and ability to make informed decisions under pressure.

To be successful in this role, you will have:

• Previous experience in a supervisory role within support services such as cleaning, patient services, food services, hospitality, facilities management, or help desk operations.
• Experience working within a healthcare environment (highly regarded).
• Demonstrated experience managing, supervising, and developing staff.
• The ability to effectively coordinate a medium-sized, multidisciplinary team.
• Strong organisational, task management, and problem-solving skills.
• Knowledge of workplace health and safety requirements and best practice.
• Excellent interpersonal and stakeholder management capabilities.
• The ability to manage incidents, complaints, and operational issues professionally and effectively

Key Responsibilities:

• Supervise hospital operations after hours during assigned duty periods, including cleaning, security, and utilities.
• Act as the on-site Compass point of contact for emergency situations, coordinating appropriate responses and escalating as necessary.
• Conduct regular inspections of buildings and grounds to ensure compliance with safety, cleanliness, and functionality delivery requirements.
• Coordinate with internal teams and external contractors to resolve urgent service issues.
• Maintain accurate shift reports, incident logs, and handover documentation.
• Support planned and reactive work/tasks, ensuring minimal disruption to operations.
• Ensure adherence to health, safety, and environmental policies and procedures.
• Supervise staff and services during out-of-hour timeframes

 THE BENEFITS:

• Be part of the team supporting one of Victoria’s newest major healthcare facilities. 
• Ongoing career development and leadership opportunities. 
• Supportive and collaborative workplace culture. 
• Access to Compass Group employee benefits and recognition programs. 

We are committed to providing a recruitment process that is fair, equitable and accessible for all. If you require adjustments or alternative methods of communication in the recruitment process, please reach out to us on either 1300TALENT or careers@compass-group.com.au

Our people’s unique backgrounds, experience, and abilities are at the heart of our vibrant workforce.

We strive to create workplaces that reflect the diverse communities that we serve, where everyone feels empowered and valued. By building diverse teams means we are creating inclusive environments for all our people and those we connect with through our day-to-day operation. We welcome & encourage applications from Aboriginal & Torres Strait Islander peoples, people of all backgrounds, ages, sexual orientation, gender expressions, gender identity and people with disability.