Internal Sales / Key Account Manager
- Manage and support a portfolio of key customer accounts.
- Provide professional customer service and process orders accurately.
- Identify opportunities to support customer growth and strengthen account relationships.
Airport West Victoria 3042
- Financially Strong Company
- Excellent Career Prospects
- Training & Development Opportunities
AWM Electrical & Data Suppliers is a market leader in the supply and distribution of electrical, lighting and data products with a national store network across Australia. Our parent company, Metal Manufactures Limited, was established in 1916 and has grown into a large and diverse Australian company, of which AWM Electrical & Data Suppliers is a vital part.
Our Airport West store is looking for a highly motivated, well organised and customer-focused person to join the team as an Internal Sales / Key Account Manager.
About the role
This is a key customer-facing role focused on looking after a portfolio of valued customer accounts while supporting the day-to-day operation of a busy electrical wholesale store.
The successful candidate will be responsible for building strong customer relationships, processing orders accurately, managing backorder follow-up and ensuring our key customers receive reliable service from all stages - enquiry through to delivery.
Key responsibilities
- Manage and support a portfolio of key customer accounts.
- Answer inbound phone enquiries and provide helpful, professional customer service to new and existing customers.
- Process customer orders accurately and efficiently.
- Assist with internal sales, pricing enquiries and product information.
- Prepare quotes and follow up customer requirements.
- Follow up with suppliers regarding customer backorders and keep customers informed.
- Liaise with team members, suppliers and customers to achieve strong service outcomes.
- Identify opportunities to support customer growth and strengthen account relationships.
- Maintain accurate records and follow internal processes.
About you
The ideal candidate will bring a strong customer service mindset, industry knowledge and the ability to manage multiple priorities in a fast-paced store environment.
- Previous electrical wholesale experience is highly desirable.
- Knowledge of electrical suppliers, products and industry processes.
- Previous sales, internal sales, customer service or account management experience.
- Strong communication skills and the ability to build long-term customer relationships.
- Sound computer literacy and confidence using business systems.
- High attention to detail, accuracy and follow-through.
- Current drivers licence.
- A proactive, organised and team-focused approach.
Also highly regarded
- Strong product knowledge across electrical, lighting, data, industrial and trade supplies.
- Experience supporting contractors, commercial customers or project-based requirements.
- Ability to prioritise urgent customer needs while maintaining a high standard of service.
What we offer
- Monday to Friday role.
- Secure opportunity with a financially strong, well-established Australian company.
- Excellent career opportunity within a national electrical wholesale network.
- Training and development opportunities.
- As part of a supportive and dynamic team, you'll enjoy genuine career development opportunities, a strong team culture, and access to MMEM's highly regarded profit share program, which rewards employees for both business success and individual contribution.
- Exposure to leading suppliers, brands and customers in the electrical industry.
If you are ready to start building a career, this is your chance, apply now and grow with AWM Airport West.
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