IT Support Officer
- Provide responsive onsite and remote IT support for end users.
- Manage incidents and contribute to technology projects and continuous improvement initiatives.
- Work with the full Microsoft stack including Windows 10/11 and Microsoft 365.
The Company
An established, well-regarded Australian business with a national footprint. Technology is core to how they operate, so IT here is treated with genuine respect rather than as a cost centre, with real investment in tools, systems, and the people who support them.
The Opportunity
They are looking for a permanent Technical Support Specialist to join their Technology team in Sydney. Reporting to a senior member of the technology team, you’ll be the go-to person for end users, providing responsive onsite and remote support across desktops, laptops, mobile devices, and core business applications.
You’ll get hands-on exposure across the full Microsoft stack – think Windows 10/11, Microsoft 365, Intune, Entra ID and Azure – while also contributing to incident and problem management, technology projects, and continuous improvement initiatives. It’s a role for someone who genuinely enjoys solving problems and delivering a great end-user experience, not just logging tickets.
About You
- 2-3 years’ experience in a technology support, desktop support, or systems administration role
- Solid hands-on experience with Windows 10/11, Microsoft 365, iPhone and Android devices
- Exposure to cloud and modern workplace platforms – Microsoft 365, Intune, Entra ID, Azure
- Familiarity with ITSM frameworks (incident, problem, change and asset management)
- Understanding of cybersecurity principles, endpoint security, and access management
- Strong communicator, comfortable translating technical detail for non-technical stakeholders
- Proactive, solutions-focused, and customer-service driven
- Tertiary qualifications in IT/Computer Science (or equivalent experience); vendor certifications (Microsoft, VMware, Citrix) highly regarded
Some Interesting Points
- Genuine family-oriented, employee-first culture
- Modern Sydney office
- IT is valued and invested in, not treated as an afterthought
- Real scope to get involved in projects and improvement initiatives beyond BAU support
If you would like to know more Call Ryley on 0484 546 357 or email rladhams@humanisedgroup.com for a quick chat.
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Skills
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