Key Account Manager

• Prestigious school environment – Lead a diverse hospitality operation at Churchie, with functions, retail, café, boarding and sporting activities.
• Lead & empower your team – Manage a team of up to 30 people, giving your leaders autonomy and support to succeed.
• Great hospitality leadership opportunity – Predominantly Monday to Friday, combining client engagement, functions, food service and commercial ownership in one varied role.

At Chartwells, we’re about more than just great food. We’re passionate about creating engaging food experiences that support happy, healthy and thriving school communities. Our teams bring fresh thinking, quality ingredients and genuine care to every service, creating welcoming environments where students can connect, learn and grow.

The Position

Leading a team of up to 30 employees, you’ll oversee multiple departments and coordinate several services operating simultaneously across the school.

Your responsibilities will include:

• Lead, develop and support a diverse hospitality team of up to 30 employees.
• Oversee multiple departments and coordinate simultaneous hospitality services across the operation.
• Manage functions and events from initial enquiry and planning through to successful service delivery.
• Build strong, trusted relationships with the client, customers and key stakeholders.
• Work closely with the Head Chef, providing operational support and maintaining a strong understanding of kitchen operations.
• Oversee retail operations, including a high-end café outlet, with barista experience highly regarded.
• Support the delivery of cleaning and laundry services alongside the relevant Supervisor, with previous experience in these areas preferred.
• Take ownership of outlet financial performance, including a strong understanding of P&L, budgets, labour and operational costs.
• Maintain high standards of food safety, allergen management and operational compliance.
• Create an environment where leaders and team members have the autonomy, support and accountability to succeed in their respective roles.
• Continuously look for opportunities to enhance the customer experience and improve operational performance.

The broader Compass Key Account Manager framework for this type of role also emphasises client relationships, financial performance, operational standards, people leadership, safety and continuous improvement. [Key Accoun...escription | PDF]

The Person

We’re looking for a genuine hospitality professional and people leader who is comfortable moving between client conversations, functions, cafés, kitchens and operational problem-solving.

You will ideally bring:

• Demonstrated experience managing a sizeable hospitality team.
• Strong multi-department operational management experience.
• A strong functions and events background, covering the complete journey from enquiry through to execution.
• Excellent customer service and client engagement skills with the ability to build long-term relationships.
• Strong knowledge of kitchen operations and the ability to effectively partner with a Head Chef.
• Commercial confidence and a sound understanding of P&L management.
• Strong knowledge of food safety and allergen management.
• Experience overseeing cleaning and/or laundry services would be advantageous.
• Barista or café experience would be highly regarded.
• A collaborative leadership style focused on developing people, creating accountability and giving your team the autonomy to perform at their best.

Apply now!
 
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