Service Desk
- Provide first-level and second-level technical support to end users.
- Troubleshoot technical issues and manage service requests.
- Deliver exceptional customer service in a fast-paced environment.
Service Desk Analyst | Sydney CBD | Part-Time Contract | 3 Days per Week
Your new company
Join a well-established organisation committed to delivering high-quality technology services and support to its workforce. You'll be part of a collaborative IT team, providing frontline technical assistance and ensuring seamless day-to-day operations across a diverse user environment.
Your new role
As a Service Desk Analyst, you will provide first-level and second-level technical support to end users across a range of devices, applications, and systems. You will be responsible for troubleshooting technical issues, managing service requests, resolving incidents, and delivering exceptional customer service in a fast-paced environment.Key responsibilities include:
- Providing desktop support for Windows 10 environments
- Supporting Microsoft 365 and Entra ID technologies
- Troubleshooting hardware and software issues across desktops, laptops, printers, mobile devices, and tablets
- Managing incidents and service requests through to resolution
- Assisting users with system access, account management, and technical enquiries
- Maintaining accurate documentation and updating support tickets
- Delivering a high level of customer service to technical and non-technical stakeholders
What you'll need to succeed
- Minimum 5 years' experience in a Service Desk, Desktop Support, or similar IT support role
- Strong knowledge of IT infrastructure, systems, networks, and software applications
- Proven experience supporting and troubleshooting Windows 10 operating systems
- Solid understanding of Microsoft 365 and Entra ID
- Experience supporting desktops, notebooks, printers, mobile phones, and tablets
- Ability to diagnose and resolve technical issues in a customer-facing environment
- Excellent verbal and written communication skills
- Strong problem-solving skills with a proactive approach
- A positive, flexible, and can-do attitude
What you'll get in return
- Flexible part-time arrangement (3 days per week)
- Opportunity to work within a collaborative and supportive IT team
- Sydney CBD location with convenient transport access
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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