Junior Maintenance Administrator

About the role
  
Our client, a disability housing provider based in Melbourne CBD are seeking a Junior Maintenance Administrator to join their team. Working closely with the Facilities manager, you will take ownership of incoming maintenance requests from their large portfolio of homes across Victoria and South Australia. The successful candidate will have excellent problem solving skills and use their judgement to resolve what they can, and allocate the rest to the designated person.
  
Key responsibilities

• Review incoming maintenance requests and decide whether each can be resolved through quick troubleshooting, or needs to go to the facilities team, a contractor or a tenancy manager
• Work with residents and support staff to resolve minor issues without a call-out
• Track all open requests, follow them up and make sure nothing is missed
• Reconcile completed work against contractor invoices before payment
• Monitor maintenance spend against budget and flag anything trending over
• Liaise with the facilities, tenancy and accounts teams

  
About you

• 1–2 years’ experience in a property management or facilities administration role
• Good judgement and confidence on the phone, including troubleshooting.
• Well organised, with strong attention to detail.
• Confident with Excel and experience using CRM systems (Zoho experience is a bonus, but not essential)
• Experience in SDA, NDIS or the disability sector is desirable but not essential

  
Essential requirements

• Ability to obtain an NDIS Worker Screening Clearance and a National Police Check