Administration Manager

Exciting Admin Management Position in Lane Cove

Your new companyYou will be joining a growing organisation that delivers specialised products and services across sales, service, operations, and customer support. The business is committed to operational excellence, strong supplier and customer relationships, and continuous improvement. As part of the leadership team, you will contribute to strategic planning, organisational development, and business performance while helping shape the administrative and procurement infrastructure.Your new role
In this leadership position, you will oversee all administration, procurement, customer service administration, internal sales support, service administration, office management, and business support functions. You will lead multiple teams, drive process improvement, manage supplier relationships, and act as a key link between Sales, Service, Warehouse, Finance, Regulatory, and Executive Leadership.Key areas of responsibility include:

• Leadership & Team Management mentoring staff, managing performance, recruitment, training, and resource allocation.
• Strategic Administration Management developing systems, policies, KPIs, and continuous improvement initiatives.
• Customer Service & Business Support overseeing customer enquiries, service standards, escalations, and crossfunctional collaboration.
• Service Administration managing scheduling, reporting, warranty processes, and service delivery optimisation.
• Internal Sales Support quotation workflows, order processing, CRM data quality, forecasting support, and territory manager assistance.
• Purchasing & Procurement supplier management, negotiations, inventory planning, demand forecasting, cost savings, compliance, and reporting.
• Marketing & Communications coordinating marketing materials, digital content, events, and branding.
• Business Systems & Process Management ERP/CRM ownership, data integrity, reporting tools, and process optimisation.
• Financial & Commercial Administration PO management, invoicing oversight, budgeting support, expenditure monitoring, and contract administration.
• Compliance & Governance support, audits, document control, and corporate record management.
• Executive Support preparing reports, coordinating leadership activities, and supporting strategic projects.

What you'll need to succeed

• Leadership experience in administration, procurement, or business operations.
• Strong commercial, operational, and procurement capability.
• Proven ability to manage crossfunctional business support activities.
• Excellent communication, stakeholder engagement, and relationshipbuilding skills.
• Advanced organisational, analytical, and project management capability.
• Experience developing and improving business processes.
• Technical proficiency in Microsoft Office, ERP/CRM systems, purchasing and inventory platforms, and ideally Power BI.
• Relevant qualifications in Business Administration, Management, Commerce, Supply Chain, Operations, or similar.

Personal attributes include being strategic, highly organised, commercially aware, resilient, and a natural leader who empowers teams and drives performance.
What you'll get in return
You will join the organisations leadership team and play a pivotal role in shaping administrative, procurement, and business support functions. Benefits include:

• A fulltime, stable leadership position.
• Influence over strategic planning and organisational development.
• Opportunities to lead transformation, continuous improvement, and business growth initiatives.
• Exposure to crossfunctional collaboration across all departments.
• Professional development opportunities, including leadership, project management, and quality management training.
• Eligibility for performancebased incentives.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or send resume toNicole.kelly@hays.com.au#3007460