Duty Manager
- Lead and support a service-focused team overseeing daily hotel operations.
- Implement effective training and feedback to develop a high-performing team.
- Manage guest feedback and ensure a flawless service experience.
Melbourne, CBD
We are on the hunt for an experienced and Hotel Duty Manager to lead our guest focused team in an influential role! You will assist in overseeing the Hotel and Front Office operation, and oversight of all departments of the Hotel including Bars, Dining and Function facilities. You will be looking to develop a high Performing team who will wow our guests with a flawless service experience at every part of their journey and contribute to our financial targets as a result of an effective training program, regular feedback and a hands on leadership style.
ABOUT THE ROLE:
Lead & support a service focused team , overseeing all aspects of the day to day operation, so it runs like clockwork
Develop the team by implementing effective inductions, on-going training, delegation and feedback
Communicate all standards, policies, procedures, rates, packages and Hotel information and proactively monitor for consistency
Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system
Effectively manage guest feedback and handle complaints
Manage a 7 day operation over 24 hours, with varied rosters covering day/night/weekend shifts including public holidays
ABOUT YOU:
Experience in a similar role
Exposure Hotel leadership/management is essential
Hands on leadership skills that inspire and support the team, particularly during those 'mad rush' moments
Team player, great personality and a passion for delivering the best service possible with a
boutique vibe
Ability to work under pressure in a fast paced environment, by taking initiative, prioritising and working collaboratively
Get a kick out of hitting revenue targets and firing up your team to stay alert to selling
opportunity
ABOUT US:
Centrally located we are to be found between the Paris end of Bourke Street, close to the Theatre District, restaurants such as Gingerboy, Becca and Pellegrinis, and tempting sights and sounds of Chinatown.
Like the city that surrounds, we are a luxury Melbourne hotel, featuring 113 art-filled accommodation rooms, is richly layered, complex and unique. Escape the performance of the city to the newly refurbished boutique accommodation rooms designed for the discerning traveller. A cutting-edge on stage, off stage persona by Carr Design Group breathes new life into the original Graeme Gunn building, referencing its past and present to create a new future. The grit and glamour of Melbourne comes alive between our walls.
This is a fulltime position with a salary range of between $73,500-$80,000 pa + superannuation.
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