Dental Reception/Administration Assistant
- Provide excellent customer service as the first point of contact for patients.
- Manage appointments and maintain accurate patient records.
- Support day-to-day operations of the practice.
We are seeking a friendly, professional and highly organised Reception/Admin Staff Member to join our team.
About the role:
Hours:
Monday - Friday 8am-6pm.
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As the first point of contact for our patients, you will play an important role in creating a welcoming and positive experience. You will be responsible for providing excellent customer service, managing appointments, maintaining accurate patient records and supporting the day-to-day operations of the practice.
No previous experience is required! We are happy to provide full on the job training for the right candidate.
Key responsibilities
- Answering and making phone calls
- Scheduling appointments and organising patient data using practice management software
- Answering emails and organising the inbox
- Maintaining balanced and productive patient books
- Answering patient queries, making follow up calls and communicating between the clinician and patient
- Assisting the clinician in writing e-mails and letters
- Liaising with other clinic services e.g. IT support
- Following up on referrals and requests from dentists
- Processing payments
About you
No experience required, but administrative, dental and endodontic experience is a plus.
- Friendly with good phone manner
- Good written and verbal communication skills
- Helpful by nature, ready to assist patients in your best capacity
- Good problem-solving skills and willing to learn about the root canal process
- Organised, punctual and task-oriented
- Positive attitude, a team player with integrity
Benefits:
- Work in a friendly, close-knit team
- Fixed hours, no weekends
- Modern, well-equipped practice
- Clinic easily accessible by public transport - short walk from Bondi Junction Station
- Free macarons baked by Dr Chan, and occasional free dinners with the team
About us:
Jimmy's Endodontics is the practice of Dr Jimmy Chan, specializing in advanced root canal treatments, endodontic retreatments, and microsurgical procedures. We are a caring and professional small team, who pride ourselves in our careful attention to patients' individualised needs.
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