Business Support Lead

Delivering customer experience, communications, reporting and operational support functions.

Your new company
Our client is a well-established organisation operating in the public transport sector, committed to delivering safe, reliable and customer-focused services across South East Queensland. They are seeking an experienced Business Support Lead to join their Brisbane team on a short-term contract. Based in Brisbane, this role provides an opportunity to work across a broad range of operational, customer and administrative functions while leading a small support team.
Your new roleAs the Business Support Lead, you will oversee a team responsible for delivering high-quality business support services while driving continuous improvement initiatives across the organisation. The role combines team leadership, stakeholder engagement, customer experience management and communications coordination.

Key responsibilities include:

• Leading and coordinating daily business support activities and team workloads
• Managing customer feedback, complaints and enquiries within agreed timeframes
• Identifying trends and preparing reports to support decision-making and service improvements
• Developing internal and external communications materials
• Supporting onboarding administration, events coordination and stakeholder engagement activities
• Assisting with board reporting and business performance reporting requirements
• Building strong relationships with customers, schools, community stakeholders and internal teams
• Driving process improvements and maintaining effective administrative systems

What you'll need to succeed
Strong stakeholder engagement and relationship management skillsExperience managing customer feedback, complaints or customer-facing functionsExcellent written communication skills with the ability to prepare correspondence and reportsAdvanced organisational skills with the ability to manage competing prioritiesStrong analytical skills and experience interpreting data and identifying trendsIntermediate to advanced Microsoft Office skillsA continuous improvement mindset and high attention to detailPrevious experience within transport, infrastructure, government or community-focused organisations will be highly regardedWhat you'll get in return
Immediate start opportunityOffice located in RedlandsVaried and hands-on leadership roleOpportunity to contribute to customer experience and operational improvement initiativesCollaborative and supportive team environmentWhat you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#3016373