Events Service Manager
- Responsible for the efficient running of the Events Service department
- Provide leadership to a diverse team
- Handle guest enquiries and support training for new associates
Summary
Care Connects Us
At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences and trips into journeys.
Join a team that is making travel more human, connected and sustainable. Here, everyone’s role matters, and your individuality is celebrated.
About Park Hyatt Melbourne
Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalized service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.
Benefits of working with us
Leading global hotel brand with career advancement opportunities
Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.
Complimentary duty meals whilst on shift
Discounted food & beverage and park club health & day spa treatments
Discounted onsite car parking
Employee assistance program – benefit from free, immediate and confidential support for any work, health or life concern
Generous paid time off and holiday policies including paid parental leave and wellbeing leave
10% discount with NIB Health insurance
About the Role
As the Events Service Manager, you will be responsible for the efficient running of the Events Service department in line with Hyatt international’s corporate strategies and brand standards, whilst meeting employee, guest and owner expectations. Reporting to the Food & Beverage Manager, you will supervise and manage the day to day operations as well as supporting the team to achieve our purpose.
Some of the responsibilities include
Drive our guest’s Food & Beverage experience in line with Park Hyatt brand standards
Provide leadership to a large and diverse team
Creating and communicating the rosters and delegation of tasks and responsibilities
Recruitment of new associates with the guidance and support of the Human Resources team
Control manning levels of Events Service in relation to occupancy, requirements, service quality and costs
Handle all guest enquires in a courteous and efficient manner
Provide training and onboarding support for new associates within the department
Forecasting and budgeting
Qualifications
Previous Food & Beverage managerial experience in a luxury hotel is essential
A current Victorian Responsible Service of Alcohol (RSA) Certificate
A local certificate in food handling and hygiene is advantageous
Exceptional people management and interpersonal skills along with strong communication skills
The confidence to promote ideas and make sound decisions under pressure
A strong attention to detail and the desire to produce high quality operational and administrative outcomes
Comprehensive knowledge of business needs, financial reporting and productivity requirements
The flexibility to work on a rotating roster, including weekends and public holidays
Join us at Hyatt and make travel more human. Apply today and start your journey with a team that values Empathy, Integrity, Respect, Experimentation, Wellbeing and Inclusion. With Hyatt, you'll discover a career you didn't know existed.
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