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Duty Manager - Front Office

Crystalbrook Collection Hotels

Byron Bay NSW 2481•Full time

KEY POINTS WE FOUND

Oversee and manage the Front Office Team to ensure outstanding guest service.
Drive service standards and collaborate effectively with internal and external stakeholders.
Utilise strong IT skills, preferably with Opera PMS, to manage check-in and check-out processes.

Front Office Supervisor

Crystalbrook Collection Hotels

Byron Bay NSW 2481•Full time

KEY POINTS WE FOUND

Lead the Front Office team to ensure exceptional guest experiences.
Provide operational leadership and support to Guest Service Agents and Porters.
Foster a positive team culture and assist in training and development.

Front Office Supervisor / Co-Caretaker Front Office

Oaks Casuarina Santai Resort

Casuarina NSW 2487•Full time

KEY POINTS WE FOUND

Lead and support the front office team to deliver exceptional guest experiences.
Manage guest arrivals and departures efficiently, ensuring seamless check-in/check-out.
Address and resolve guest complaints promptly to maintain high levels of satisfaction.