Systems Analyst
- Implement, configure and maintain workflow management and CRM systems for new and existing franchise locations.
- Provide technical support, troubleshoot issues, manage vendor faults and oversee integrations, data testing, templates and workflows.
- Train staff, prepare system documentation and reports, and travel regularly to sites across Australia.
We are seeking an outgoing, pro-active systems analyst to support and maintain workflow management software across locations. The role takes new office from sign-up to fully working on the national systems, then keeps those systems running, current and well used.
The role is hands-on and technical, and works as part of the Head Office team. Day to day it works alongside the National General Manager, the directors, the IT and software development staff, and the administration team, and with the estimators, supervisors and office staff in each franchisee business. Priorities are set with the National General Manager.
This role requires deep working knowledge of CRM as well as exertise in taking ownership of Hubspot.
Key Accountabilities
• Implementation & Onboarding
• System Maintenance & Support
• Training & Adoption
• National Templates, Cost Libraries & Workflows
• Integrations, Data & Testing
• Documentation & Reporting
• Log, prioritise and resolve support requests, and keep the requester informed until each is closed.
• Raise faults with the vendor, track them to resolution and confirm the fix.
• Provide ongoing training as features are released and for new staff.
Qualifications & Experience
• Hands-on experience with CRM software, preferably Hubspot
• Experience implementing, configuring or administering business software for other users.
• Experience training people who are not technical, one to one and in groups.
• Strong written documentation skills: test plans, how-to guides, status reports.
• Current Driver’s Licence.
• Able to regularly travel to sites across Australia.
What we are ideally seeking is a forward thinking, creative and pro-active person who can continue to push boundaries as the business goes through next growth phase.
Position is full time office based based in Shepparton.
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Skills
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