Specialist/Support Coordinator

Our client, Senami Counselling & Psychotherapy Service, is an Australian community-based care organisation and registered National Disability Insurance Scheme (NDIS) provider, headquartered in Campbelltown, South Australia. The company specialises in delivering personalised disability support, in-home aged care and mental health services to help individuals improve their wellbeing, develop independence and achieve their personal goals. Their services include Supported Independent Living (SIL), support coordination, NDIS plan management, community participation, behavioural support, counselling and psychology services.

They are currently seeking a Specialist/Support Coordinator. The role is responsible for assisting NDIS participants in implementing all aspects of their NDIS plans, including linkages to services, case coordination, monitoring, implementing and reporting on all aspects of their welfare, working with informal, formal and mainstream community services. As Support Coordinator, you will work with a range of age groups, including children, youth, adults, families and the multidisciplinary team.

The role involves liaising with mainstream community services, including housing, welfare, health and others, as identified in line with the client’s care needs. You will work with your clients and their expanded network to ensure participants' care needs do not deteriorate and they are managed in the community for consistency of services. Working with other Allied Health Professionals, you will work independently to coordinate their support, seek supervision and achieve greater autonomy. The role also includes writing reports and preparing strong evidence-based submissions to support ongoing funded and care supports for your clients, as well as creating comprehensive reports on outcomes and success indicators in accordance with NDIS reporting requirements.

Key responsibilities include sourcing resources, connections to NDIS services and regular home visits. This role is focused on achieving clear participant outcomes by establishing quality frameworks and services for participants with complex needs.

This role focuses on driving clear participant outcomes. Striving to ensure that quality services and frameworks are put in place for participants with complex needs that will assist them in achieving goals as set out in their NDIS plans. Your strong stakeholder management skills and ability to navigate the process will be critical to your success in this role.

The annual salary for this full-time position is $79,000 to $89,000.

Key deliverables for this role, as a Support Coordinator, include providing resources and connections to NDIS services and information for your allocated NDIS participants.

1. Performance Goals

• Deliver high-quality support coordination services that achieve participant goals as outlined in their NDIS plans.
• Meet billable target Key Performance Indicators (KPIs) consistently while maintaining quality and compliance.
• Foster strong working relationships with participants, families and service providers.

1. Job Responsibilities

• Conduct comprehensive client assessments to identify their needs, barriers and goals.
• Facilitate community development initiatives to promote engagement and collaboration.
• Develop and implement collective solutions to address community issues, including recreational activities, health services, housing, employment opportunities and other welfare-related matters.
• Identify and assess community needs to create targeted programs and initiatives.
• Collaborate with stakeholders to enhance community well-being and address specific challenges effectively.
• Develop and implement service plans tailored to individual circumstances.
• Support participants to navigate and maximise their NDIS plans by coordinating appropriate support services.
• Build relationships with participants, families and caregivers to ensure effective collaboration.
• Facilitate access to community resources and services that enhance client well-being and social inclusion.
• Advocate for participants to ensure they receive fair and equitable services.
• Monitor and review client progress, adjusting plans as necessary to meet evolving needs.
• Maintain accurate, up-to-date case notes, records and mandatory reporting requirements in line with NDIS Practice Standards.
• Liaise with multiple stakeholders, including the National Disability Insurance Agency (NDIA), NDIS Quality and Safeguards Commission, service providers and other community organisations.
• Provide crisis intervention and conflict resolution as required.
• Ensure compliance with all legal, ethical and professional standards.

1. Qualifications & experience

• A thorough understanding of the NDIS, including relevant policies and Practice Standards.
• Demonstrated experience in case management, assessment, referrals and planning.
• Strong ability to work with individuals experiencing complex needs, including mental health challenges and psychosocial disabilities.
• Excellent interpersonal and communication skills for interacting with diverse stakeholders.
• Proven ability to work autonomously, manage competing priorities and solve problems effectively.
• Strong organisational and time management skills to meet deadlines and performance targets.
• Knowledge of local service providers and community resources.

1. Experience

• A minimum of one to two (1-2) years of experience in a similar role within the disability or community services sector.
• Demonstrated experience working with individuals with disabilities and complex needs.

1. Qualifications

• A relevant qualification in Social Work, Community Services, Psychology or a related field, appropriate to the responsibilities of the position.
• Accreditation as a Social Worker (Highly Desirable).
• Current Driver’s License and reliable access to a vehicle (Essential).
• Valid NDIS Worker Check, Working with Children Check and National Police Clearance (Essential).
• Full Comprehensive Car Insurance (Essential).

1. Other Requirements

• Valid Disability and Child-Related (DCSI) Clearance (Essential).
• Valid Working with Children Check and National Police Check (Essential).
• Flexibility to travel between various locations as required.