SERVICE MANAGER - TRANSITION TO WORK
- Lead and inspire high-performing teams across multiple regions and sites.
- Ensure compliance with contractual obligations and achieve KPIs for youth employment outcomes.
- Promote connections with participants, employers, and community stakeholders.
- Lead and inspire high-performing teams across 2 regions and 21 sites
- Competitive salary + salary packaging + 5 weeks annual leave + vehicle
- Join a trusted NFP with over 20yrs experience delivering employment services
Service Manager - Transition to Work Program
Location: Hunter or North Coast, NSW
For over two decades, VERTO has been a proud provider of employment services, helping people overcome barriers, develop skills and connect with meaningful employment opportunities. We are seeking an experienced and passionate Transition to Work (TtW) Service Manager to provide strategic leadership and operational oversight across our Transition to Work contract, supporting the development of high-performing teams and achievement of contractual outcomes across the Hunter and North Coast Regions
About the Role
Leading a dynamic and motivated team, you will be responsible for achieving contractual outcomes, providing strong people leadership, ensuring compliance obligations are met, and identifying opportunities for continuous improvement and growth.
As a member of VERTO's Management Team, you will lead Regional Managers and operational teams to deliver high-quality employment services to young people while fostering a culture of engagement, accountability, continuous improvement and excellence.
What You'll be Doing
Reporting to the Chief Operating Officer, the TtW Service Manager will:
- Lead the operational performance of the TtW contract and ensure the achievement of contractual KPIs and compliance requirements, with a strong focus on the achievement of employment and educational outcomes for youth participants.
- Develop and implement business plans aligned to organisational and service delivery objectives.
- Build and maintain capable, motivated and high-performing teams through coaching, development, recognition and continuous improvement.
- Provide strategic advice on operational performance, risks, industry trends and service improvements.
- Promote strong connections with participants, employers and community stakeholders to drive successful program outcomes and identify growth opportunities.
- Lead the delivery of contractual outcomes while ensuring compliance, quality and performance benchmarks are met.
- Identify opportunities for program growth, innovation and continuous improvement.
About You
To be successful in this role you will bring:
- Minimum 5 years' management experience within Employment Services or a comparable environment.
- Demonstrated success leading high-performing operational teams.
- Strong knowledge of employment services contracts, performance frameworks, compliance and quality systems.
- Exceptional leadership, communication, stakeholder engagement and relationship-building skills.
- Experience managing budgets, forecasting and financial performance.
- Demonstrated ability to lead and develop geographically dispersed teams across multiple locations.
- Relevant tertiary qualifications.
- Current NSW Driver License and willingness to travel, including overnight travel.
Desirable:
- Experience with the Transition to Work contract.
- Strong understanding of regional labour markets and youth employment pathways.
- Experience in tender preparation, contract mobilisation and service growth initiatives.
What We Offer
- Salary packaging benefits to increase your take-home pay.
- Five weeks annual leave.
- Vehicle with private lease-back option.
- Salary continuance insurance
- Access to our Employee Assistance Program (EAP)
- Ongoing leadership development and growth opportunities.
- The opportunity to contribute to organisational strategy as a member of VERTO's Management Team.
- A values-driven culture committed to making a positive difference in our communities.
About VERTO
At VERTO, our people are at the heart of everything we do. We are committed to helping individuals overcome barriers to education and employment while creating stronger communities through meaningful opportunities. Join us and play a key role in supporting young people to achieve their potential and build brighter futures
Interested?
If you're an experienced leader who is passionate about creating opportunities for young people and driving high-performing teams, we'd love to hear from you.
To apply, click 'apply now' to submit your resume and a cover letter outlining your experience and suitability for the role.
Successful applicants will be required to undergo relevant pre-employment checks, including a myID, National Criminal History, Right to Work, and Working with Children Checks.
VERTO is an equal opportunity employer and encourages applications from people of all backgrounds, experiences and communities. We are committed to creating a safe, inclusive and respectful workplace, and recognise that everyone shares responsibility for the safety and wellbeing of themselves, their colleagues, participants and the communities we serve.
Need More Information
Contact Human Resources on 0408-278-754 or hr@verto.org.au for a confidential discussion. Alternatively see our website at https://www.verto.org.au/
Salary Packaging is available to all VERTO employees through AccessPay, more information can be found at https://accesspay.com.au/
Applications close: 5pm Friday 11th September. Please note that applications will be reviewed as they are received, and suitable candidates may be contacted prior to the closing date
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