Senior Data Center Support Services Technician

Oracle · North Ryde NSW 2113 · Full time
Posted 56d ago

Senior Data Center Support Services Technician

KEY POINTS WE FOUND
  • Technical liaison between technology teams and Data Centre Environment
  • Troubleshoot and solve infrastructure issues
  • Participate in installation, maintenance, and optimisation of server hardware and software

Job Description

Are you a Data Centre Technician with a background in racking & stacking to deployment & decommissioning – and everything in between? Interested in new challenges and being part of a team working on critical projects? Then we’d like to talk to you!
As an Oracle Data Centre Technician you will be the technical liaison between the technology teams and the Data Centre Environment. You will be able to troubleshoot and solve infrastructure issues within a Data Centre environment while working closely with a senior Technicians. You will be able to install/assist in the installation, configuration, and testing of data centre equipment. You will be required to perform routine maintenance such as replacing failed components and updating firmware. You will need to understand the support tools used to maintain data centre activities and assist with maintaining an accurate parts inventory. Your attention to detail is imperative.

Responsibilities

Following are some of the responsibilities and requirements of the role:

  • Previous experience working in a Data Centre environment.

  • Execute basic troubleshooting along with triaging incoming incidents in support of DC operations.

  • Participate in the installation, monitoring, maintenance, support, and optimisation of all production server hardware and software.

  • Communicate confidently and clearly with all stakeholders.

  • Maintain strong adherence to processes and contribute to process improvements.

  • Understand internal customer problems and deliver timely technical solutions.

  • Work on a rotating 24x7 shift roster, including on-call.

  • Background in Linux.

  • Knowledge of Data Centre Ecosystem (cooling, electrical, networking, and structured cabling).

  • Applicants must be an Australian citizen and either hold NV1 clearance or be eligible to undergo the vetting process.

If this is the challenge you are looking for and you meet the above requirements, we want to talk to you.

Qualifications

Career Level - OP4

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Skills

0 of 13 matched
ConfigurationCustomer problem resolutionData centre ecosystemExcellent communication skillsFirmware updatesInstallationLinuxParts inventory managementRoutine maintenanceShift work / on-call supportTeamworkTestingTroubleshooting

Oracle

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Senior Data Center Support Services Technician | Oracle | Glow Up