Retail Supervisor
- Lead and motivate retail staff, including rostering, training, performance management and recruitment support.
- Oversee daily store operations, stock control, merchandise presentation and workplace health and safety procedures.
- Deliver strong customer service and sales results, resolving enquiries, complaints and complex transactions.
Butterfly Shop is looking for a professional and skilled Retail Manager to join our team. This is a permanent, full-time position, offering a salary of up to $79,423.00 based on your experience. The successful candidate will be responsible for leading and motivating our passionate team, driving employee engagement, and fostering a high-performing team culture. They will deliver an exceptional customer experience through a strong focus on sales performance, in-depth product knowledge, and building long-lasting customer relationships.
Your duties will include:
- Oversee daily retail operations to ensure customers receive efficient service and high-quality products.
- Prepare staff rosters, coordinate shifts, and allocate duties to team members.
- Monitor stock levels, conduct inventory checks, and arrange replenishment of merchandise as required.
- Handle customer enquiries, complaints, and service-related issues in a professional and timely manner.
- Supervise, train, and assess staff performance, including assisting with recruitment, promotions, disciplinary matters, and staff grievances.
- Ensure products are appropriately priced, labelled, and presented in accordance with store standards.
- Guide team members in managing complex sales transactions and challenging customer situations.
- Assess returned merchandise and determine appropriate actions in line with store policies.
- Implement and monitor workplace health, safety, and security procedures to maintain a safe retail environment.
Ability to commute/relocate:
- QLD 4881: Reliably commute or planning to relocate before startin (Required)
- Experience:
- Fashion retail: 2 years (Preferred)
Language:
• English and Japanese (Required)
Licence/Certification:
- Responsible Service Alcohol, Food Handling Certificate. (Required)
- Strong communication and interpersonal skills
- Excellent customer service skills
- Effective problem-solving and decision-making abilities
- Strong leadership and team management skills
- Ability to work collaboratively as part of a team
- Good organisational and time management skills
- Ability to multitask and prioritise tasks in a busy retail environment
- Strong attention to detail
- Ability to handle customer complaints and resolve conflicts professionally
- Ability to work independently and take initiative
- Flexibility and adaptability in a fast-paced retail environment
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