Reservations Coordinator | Merivale
- Join the Merivale Reservations Team in a dynamic hospitality environment.
- Manage reservations and customer inquiries for iconic Sydney venues.
- Provide exceptional service and build relationships with guests and venue managers.
The Role
We have an exciting opportunity for a Reservations Coordinator to join the Merivale Reservations Team and the ever-changing world of hospitality. Work across a portfolio of some of Sydney's most iconic, bars, restaurants, and night spots including ivy, Establishment, Mr Wong, Totti’s, The Newport, Coogee Pavilion, and many more.
We operate 7 days a week it is essential you have the flexibility to work a rotating roster including weekdays, weekends, and nights. Your hours will be between 9am – 9pm at the latest (no midnight or 3am morning finishes!!)
You will be responsible for:
- Answering a large volume of phone and email inquiries and resolving customer service questions.
- Manage reservations for special events such as Valentine’s Day, Melbourne Cup, Mardi Gras, and New Year’s Eve.
- Building relationships with our venue managers.
- Managing and building rapport with guests to ensure their expectations are exceeded and always enhancing the Merivale experience.
- Sending daily reservations reports.
The Essentials
- At least 12 months of experience in a customer service role, experience in a call centre, reservations or concierge role will be a distinct advantage.
- Have experience working in a fast-paced environment, be a team player, and support team goals.
- Exceptional communication skills both written and verbal, demonstrated attention to detail and ability to multi-task.
- Outgoing and proactive, with passion and energy in your work, calm, polite, and guest focussed.
- Proficient in both Excel and Outlook, experience in using Reservations software an advantage.
Merivale Employee Benefits
- 25% staff discount across 90+ Merivale venues.
- Exclusive monthly perks, staff-only rewards and events.
- Merivale Staff Cellar – access to premium wines at staff pricing.
- Paid parental leave – with flexible return to work options.
- Unlimited career growth with endless development opportunities.
- Merivale Academy – online and in-person training, including Leadership & Performance, First Aid, Food Safety and more.
- Professional accreditation support – including Leadership qualifications.
- Employee Assistance Program – confidential wellbeing and mental health support, provided by Sonder.
- Employee Referral Program – earn rewards for bringing great people on board.
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Skills
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