NAB Customer Service Advisor (Business Internet Banking)
- Handle high volume inbound calls from business banking customers.
- Educate and service customers regarding their NAB Connect accounts.
- Provide professional advice on financial products with a focus on first-call resolution.
Build your fantastic small business banking career with NAB!
Your new company
NAB Connect is an online business banking platform that allows business customers to access their accounts seamlessly on the go, from anywhere. Working in the NAB Connect Servicing team, you will be responsible for the education and service of NABs business customers with everything account related.
Your new role
Types of calls you will receive, but not limited to:
- I cannot access my NAB Connect account
- I have locked myself out of my account and dont have the authority to get back in, what do I do?
- One of my employees have inputted the incorrect banking details, how do I change this?
- Im having issues with a transfer, please may you assist?
Starting on October 19th 2026, the initial assignment length will be 12 months. Pay rate at $38.89ph+super.
Candidates with the right mindset will have the opportunity to be considered for permanent roles and career progression.You will be working full-time from the office at 700 Bourke Street until deemed capable after training period. Shifts will be on a rotating roster between Monday Friday 7:30AM - 8:00PM, 8 hours per day, 5 days per week, once you have completed your training.
What you'll need to succeed
Valid AU/NZ Citizenship or Permanent ResidentsResilient and ability to bounce back from setbacks.Customer-centric with positive interpersonal skills.Ability and commitment to work full-time hours for the length of contract and beyond.Tech savvy.Discipline with time and SLA's.What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#3013587
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.
Skills
0 of 8 matchedHays