- Lead, coach and manage a national team of Level 2 engineers, including staff productivity and performance.
- Oversee escalated technical support and administration across Microsoft, virtualisation and networking environments, ensuring issues are resolved within SLAs.
- Develop helpdesk procedures and processes while maintaining client satisfaction and service standards.
Your new company
A leading National Managed Service Provider based in Adelaide's Inner North-West requires a Level 2 Technical Team Leader for a permanent vacancy commencing ASAP. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and ongoing career development opportunities.
Your new role
Within this challenging and rewarding position, you will be responsible for:
- Leadership and management of a national team of Level 2 Engineers.
- Performing account administration within Active Directory, Windows Server, Microsoft 365, Azure and Intune.
- Ensuring technical issues are resolved within SLAs in a calm and polite manner.
- Developing procedures and processes for the Helpdesk.
- Managing staff productivity and performance.
- Training, coaching and developing the team.
- Ensuring overall client satisfaction SLAs are met.
- Assisting with escalated complex technical support requirements.
What you'll need to succeed
To be successful in this role, you will have:
- Demonstrated experience in managing / leading a team.
- Sound knowledge of Windows OS, Active Directory / Entra ID, Windows Server, Office 365, Microsoft Exchange, Intune, Azure, VMware / Hyper-V and Network troubleshooting.
- A tertiary education in Information Technology, as well as Microsoft, Azure, VMware, Cisco, Fortinet, 3CX and Access4 certifications are beneficial.
- Prior experience working within a Managed Service Provider or Consultancy.
- Current driver's licence and access to a car.
What you'll get in return
Working in an organisation where they develop and grow careers, you will be offered an attractive salary package. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out!
What you need to do now
If you're interested in this role or know of someone that may be, please click 'Apply Now' or forward an updated CV to Daniel.Bertino@hays.com.au.
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