Hotel Receptionist
- Greet guests and manage check-ins and check-outs efficiently.
- Handle reservations, payments, and guest inquiries.
- Coordinate with hotel teams to ensure guest satisfaction.
Metro Advance Apartments & Hotel Darwin is a centrally located apartment-style hotel in Darwin City NT 0800. offering self-contained accommodation suited to business travellers, families, and extended-stay guests. The property features studio, one-bedroom, and two-bedroom apartments with kitchen facilities, laundry amenities in many room types, free Wi-Fi, an outdoor swimming pool, gym, secure undercover parking, and barbecue facilities.
Metro Advance Apartments & Hotel Darwin is now looking for an experienced Hotel Receptionist
The applicant will be responsible for:
- Greet guests professionally and provide a welcoming first impression upon arrival and departure.
- Manage guest check-ins and check-outs efficiently using the hotel's property management system.
- Handle reservations, room allocations, amendments, cancellations, and booking enquiries via phone, email, and online platforms.
- Process guest payments, deposits, refunds, and maintain accurate cash and transaction records.
- Respond promptly to guest requests, complaints, and service issues, ensuring high levels of customer satisfaction.
- Provide information about hotel facilities, local attractions, transport options, dining venues, and tourism activities in Darwin.
- Coordinate with housekeeping, maintenance, and management teams to ensure rooms are prepared and guest needs are met.
- Monitor room availability, occupancy levels, and update guest records accurately in the reservation system.
- Perform administrative tasks including preparing reports, maintaining reception records, handling correspondence, and filing documentation.
- Ensure compliance with hotel policies, workplace health and safety procedures, security protocols, and privacy requirements while maintaining a professional reception area.
About you:
- At least 1 year of experience as an Hotel Receptionist:
- Excellent customer service and guest relations skills.
- Strong verbal and written communication abilities.
- Proficiency in hotel reservation systems and general computer applications.
- Ability to multitask, manage time effectively, and work under pressure.
- Strong problem-solving skills with attention to detail and accuracy.
Job Type: Permanent / Full-time
Salary: $70,000 - $80,000 p.y.
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