Frontline, Intake and Triage Worker - ICAFSS
- Full time position with a fixed term contract until June 2028.
- Deliver trauma-informed intake and triage services to clients.
- Coordinate initial telehealth intake and respond to client needs.
- Full time position (76 fortnightly hours). Fixed term contract until June 2028
- $81,209 + Super + Salary Packaging* (to increase your take home pay)
- Located in Adelaide CBD
Be part of a specialist national service where your expertise will shape the first point of contact for clients, delivering skilled trauma-informed intake, triage and connection to the right support.
About RASA
Relationships Australia South Australia (RASA) is a not-for-profit, secular, community organisation, helping people to overcome difficulties and bring about positive change in their lives. We offer services for families, couples and individuals of all ages, backgrounds and abilities. To find out more about RASA go to ********.au.
Who we are looking for
To be successful in this role you will have:
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Tertiary qualifications: a degree (AQF level 7) in Social Work, Psychology, or Social Sciences OR a Diploma (AQF level 5) in Counselling, Community Services, Youth work, or Mental Health with demonstrated relevant experience
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Experience working with individuals dealing with the impact of trauma caused by abuse, violence, childhood trauma, neglect and crime
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Experience in provision of trauma informed services for clients with complex needs.
It would be a bonus if you have:
- Experience in holistic screening, assessment, referral and advocacy, case management and crisis work in the community services sector.
What you will be doing
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Provide holistic, trauma-informed and responsive frontline triage, intake, support and referral to clients seeking to access ICAFSS services
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Coordinate and conduct initial telehealth/telephone or web-based intake for individuals referred via agencies, internal staff and self-referrals
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Identify and respond to immediate client needs and safety issues in consultation with the Practice Leader and/or Manager
For more information you can read the full Position Description.
If this role is what you are looking for, we’d love to hear from you.
Enquiries: Any enquiries can be addressed to Nikki Hartmann on ************.
Applications close 18 September 2026, 5pm.
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