ESM Learning Developer - Sydney
- Design and develop high-quality learning solutions for ESM processes.
- Collaborate with stakeholders to create engaging training materials.
- Maintain and improve learning assets and knowledge resources.
AYAN InfoTech is looking for ESM Learning Developer to join an exciting project based in Sydney. The role offers you the opportunity to contribute towards an extremely well structured and mature environment, working on sophisticated enhancement projects.
Role: ESM Learning Developer
Location: Sydney
Contract Duration: 6 Months with high possible extensions
Experience: 7+ Years
Job Summary: Learning Developer (For ESM, ServiceNow)
The ESM Learning Developer will be responsible for designing, developing, and maintaining high-quality learning solutions that support the successful adoption of Enterprise Service Management (ESM) processes and technologies. The role partners with SMEs, Change Team, project teams, and business stakeholders to develop engaging learning experiences, training materials, and capability uplift initiatives that drive user adoption and business readiness.
Responsibilities:
- Understand Learning Needs Analysis (LNA) and validate capability gaps.
- Develop eLearning, simulations, product Videos (with voice over), Quick Reference Guides (QRGs), work instructions, and facilitator guides.
- Design role-based learning pathways and training plans.
- Support Train-the-Trainer, UAT, go-live, and post-go-live learning activities.
- Collaborate with business stakeholders and SMEs to validate learning content.
- Maintain and continuously improve learning assets and knowledge resources.
- Mandatory: Experience with SAP Enable Now for learning content development.
- Experience developing digital learning solutions for large-scale business transformation programs.
- Strong instructional design and adult learning knowledge.
- Proficiency in Microsoft 365 tools and Learning Management Systems (LMS).
- Excellent stakeholder engagement, communication, and content development skills.
- Highly Desirable: Experience with Clipchamp,
- Desirable: WalkMe Learning, or other digital learning and video authoring tools.
- Desirable Knowledge of ServiceNow and Enterprise Service Management processes is highly regarded.
Contact: 61-(02) 7207 6926 for more details.
Please note we will be able to contact only shortlisted candidates for this role. We thank you in advance for your interest.
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