Customer Logistics Leader
- Lead a team of Customer Logistics Coordinators to enhance customer service and operational planning.
- Develop logistics solutions that meet customer needs while optimising network performance.
- Build and maintain strong relationships with customers and stakeholders to drive continuous improvement.
As Customer Logistics Leader, you'll lead a team of Customer Logistics Coordinators and act as a key relationship partner for customers of our Bulk Logistics Division. You'll bring together customer engagement, service delivery and operational planning, making sure customer needs are clearly understood and turned into practical operational solutions. Drawing on strong stakeholder management, commercial judgement and a customer-first mindset, you'll build trusted relationships, influence supply chain outcomes and drive continuous improvement across our end-to-end logistics network.
About the Role
Key responsibilities include:
- Lead and develop a team of Customer Logistics Coordinators, building capability in customer service, scheduling and planning.
- Act as the primary relationship and planning contact for key customers, developing a deep understanding of their current and future supply chain requirements.
- Partner with customers to develop logistics solutions that balance service expectations with operational capability, network capacity and commercial outcomes.
- Coordinate service and resource plans that deliver customer commitments while optimising network performance, asset utilisation and service reliability.
- Lead customer engagement on service performance, operational constraints and disruptions, ensuring timely, proactive communication in a 24/7 operating environment.
- Collaborate with commercial, operational and cross-functional teams to manage changes in demand, resourcing and major service impacts, and to support customer retention and growth.
- Manage and resolve customer enquiries, issues and escalations within agreed service levels.
- Build and maintain Power BI dashboards and reporting, and use customer feedback, performance metrics and operational data to drive continuous improvement across planning, order management and communication processes
About you:
To be successful in this role, you will bring:
- Experience in logistics, supply chain or transport operations within a complex, 24/7 environment, including planning, scheduling and operational delivery.
- Proven ability to build and maintain strong customer and stakeholder relationships while balancing service, operational and commercial outcomes.
- Demonstrated leadership experience developing and leading high-performing teams.
- Strong analytical and problem-solving skills, with the ability to translate performance data into actionable insights.
- Proven Power BI skills, including building and maintaining dashboards and reports that track customer, service and operational performance.
- Understanding of safety management systems and WHS requirements.
- A commitment to continuous improvement, operational excellence and delivering exceptional customer outcomes.
What we offer you:
At Aurizon, we support the development and growth of our employees. With a national portfolio of operations, we offer long-term and exciting career opportunities.
Some of our benefits include:
- Development and growth opportunities.
- Access to mentoring and development programs.
- Discounts on selected health insurance funds, personal travel, gyms, vehicles and retail brands.
- Parental leave program and super booster.
About Aurizon.
Aurizon is Australia’s largest rail freight operator and a top 100 ASX company. Each year, we deliver more than 250 million tonnes of Australian commodities right across the country. Aurizon is crucial to the Australian economy, connecting miners, primary producers and industry with international and domestic markets.
Look to Aurizon for a diverse and collaborative culture.
At Aurizon, we are proud of our diverse, collaborative, creative and high-performance culture. We celebrate the contribution of every employee and provide opportunities for career development in a dynamic, caring, and inclusive work environment.
To learn about us and our company values, please visit www.aurizon.com.au/careers
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