Gaming Team Leader
- Lead and supervise gaming team members to ensure exceptional customer service.
- Provide hands-on guidance and training to enhance team performance.
- Manage cash and gaming transactions while maintaining security and privacy.
Full Time - Hourly
An excellent opportunity within our Gaming Department for a dedicated and experienced Team Leader who has exceptional customer service skills and an outgoing personality.
About us ...
Hosting over million visitors annually, Southport Sharks is one of the largest clubs in Queensland with over 55,000 members. Our facility offers a multi-purpose events centre, two restaurants, a café, five bars, 24/7 fitness centre, kids club, gaming facilities and free weekly entertainment, plus Mantra at Sharks - a 120-room hotel.
The team at Southport Sharks prides themselves on providing both members and guests with exceptional service, dining, entertainment and leisure experiences.
About the Role …
We are accepting applications for an experienced Gaming Team Leader who has a bright, outgoing personality and exceptional customer service skills to provide "hands on" leadership, guidance and supervision of gaming and associated team members.
Key responsibilities include:
- Providing prompt, friendly, customer focused advice and assistance to members and guests on machine and loyalty system operation, including carrying out permitted minor repairs and machine maintenance
- Provide food and beverage services to gaming patrons quickly and efficiently, ensuring there are minimal waiting times
- To handle all cash and gaming associated transactions in an efficient manner, ensuring the security of cash and the privacy of member details at all times
- Control team members working hours in accordance with trading patterns
- Monitor, evaluate and ensure team member productivity, service standards and professionalism on a shift by shift basis
- Actively assist team members to understand all aspects of their employment
- Mentor and assist team members to provide exemplary customer service
- Provide on-the-job training to improve job skills
- Ensure that team members promote the Club Loyalty program
- The assist with clearances, hopper weights and meter reads as required
- Maintaining a clean, organised environment free of any hazards
About you…
As someone with previous experience in the hospitality industry, you will possess a passion for delivering excellent customer service. You will have a willingness to build long-term relationships with our members and will have impeccable grooming, presentation and communication skills.
To be successful in this role you would need to possess the following:
Essential skills and competencies:
- Excellent communication skills and the ability to work as a team
- Excellent organisational skills
- Self-motivation and the ability to identify and complete needed tasks without direct supervision
- Ability to communicate effectively at all levels with a range of different people
- Trustworthy and reliable
- High level of grooming and personal presentation standards
- Reliability and the flexibility to work a variety of shifts including but not limited to nights and weekends.
Experience and Qualifications:
- A minimum of 1-2 years of gaming supervisory experience
- Current Qld RSA and RSG
- Experience in TAB and Keno would be advantageous
If you meet the above criteria and you’re interested in contributing to an organisation that values the highest level of quality in everything it sets out to achieve, we want to hear from you!
APPLY NOW!!
No recruitment agencies, please.
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