Customer Engagement Executive

Customer Engagement Executive | Global Beauty & Luxury | $90k - $100k + Super Equivalent | 12-Month Ongoing

Your new company
A fantastic opportunity available to join the marketing team of a leading global beauty business, working across a portfolio of well-known brands.Based in Sydney CBD with a hybrid work arrangement
12-month contract (ongoing)
Hourly rate equivalent to $90k - $100k annual salary

Your new role
This is a broad Customer Engagement role spanning 360 marketing, media, PR, influencer, CRM and consumer insights. Youll work closely with internal brand teams and external agency partners to bring global strategies to life within the Australian market. Working closely with the Customer Engagement Manager, you will:

• Support the development and delivery of integrated 360-degree marketing campaigns across multiple brands.
• Coordinate paid media activity across digital and social channels.
• Work closely with media and PR agencies on campaign implementation, assets and delivery.
• Support PR, earned media and influencer activity, including events and seeding.
• Track campaign performance, social metrics and KPIs, using insights to inform future activity.
• Deliver CRM campaigns alongside retail partners, including campaign assets, copy, reporting and performance tracking.
• Analyse customer and market insights to identify opportunities and support marketing decisions.
• Collaborate with brand teams and retail partners across eCommerce, social, email and sampling activity.
• Manage campaign budgets, purchase orders, invoices and spend tracking.

What youll need to succeed

• 3+ years experience within marketing, PR, media, brand or a related role.
• Experience across both traditional and digital marketing.
• Exposure to social, digital, advertising, CRM and/or online marketing.
• Strong analytical skills with experience using data, reporting and KPIs to inform decisions.
• Strong project management skills and confidence managing multiple priorities.
• Experience working with external media, PR or creative agency partners.
• Beauty, luxury, FMCG or media agency experience is highly regarded.
• A degree in Marketing, Digital Marketing, Business Administration or a related discipline.
• Strong Excel, PowerPoint and Word skills.

• What youll get in return
• Exposure to an international portfolio of beauty brands and campaigns.
• A broad remit spanning marketing, media, PR, CRM and consumer insights.
• Immediate start available.
• Sydney CBD location with Hybrid working.

What you need to do now
If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV to zoe.thorndyke@hays.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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