Operations & Procedures Specialist

About the Business

MK & KY Painting Services Pty Ltd is an established Sydney painting and construction-

services business delivering residential and related painting works for builders, developers and

private clients.

Our operating model involves coordinating a substantial network of painting subcontractors

across multiple projects throughout Sydney and NSW.

As the volume and complexity of our contractor, project and operational workflows have

increased, we are seeking an experienced Operations & Procedures Specialist to analyse and

improve our business processes, procedures and operating systems.

About the Role

This role is focused on analysing how work moves through the business and developing

practical improvements to efficiency, consistency, cost control and service delivery.

You will review workflows across:

• project intake;

• quotations;

• subcontractor allocation;

• scheduling;

• procurement;

• project delivery;

• variations;

• quality issues;

• contractor payments;

• tenders;

• customer handovers; and

• completion processes.

You will prepare and implement improved SOPs and procedures, analyse operational

performance, recommend process improvements and assist management with introducing

appropriate workflow and automation tools.

Key Responsibilities

• Analyse existing operational methods, workflows and procedures.

• Prepare workflow maps and identify bottlenecks, duplicated work and control

weaknesses.

• Develop and revise SOPs, procedures, checklists and operational documentation.

• Review subcontractor onboarding, allocation, communication, performance and

payment processes.

• Develop contractor and operational KPIs and reporting.

• Analyse operational costs, delays, rework, defects and workflow performance.

• Review and improve procurement and supplier-evaluation procedures.

• Improve tender, quotation and bidding workflows.

• Analyse customer-enquiry, quotation and sales-handover procedures.

• Evaluate appropriate digital and AI-enabled workflow tools.

• Assist with implementation of approved process improvements.

• Monitor compliance with revised procedures and recommend ongoing improvements.

Essential Requirements

• Bachelor degree or higher in Business Management, Engineering Business

Management, Operations Management, Supply Chain/Logistics, International

Business/Trade or a closely related discipline.

• At least two years of relevant professional experience in operations, project

coordination, business-process improvement, supply-chain/service-provider

operations or a related field.

• Demonstrated experience developing or improving SOPs and operational procedures.

• Experience analysing workflows, operational information and KPIs.

• Strong stakeholder and service-provider coordination skills.

• Strong analytical, organisational and written communication skills.

• Professional English communication skills.

Highly Regarded

• Experience in construction, trade services, contractor-based operations, logistics or

supply chain.

• Contractor/service-provider onboarding and performance-management experience.

• Procurement, supplier, quotation or tender-process experience.

• Continuous-improvement experience.

• Familiarity with workflow automation or AI-enabled business tools.

• Mandarin language capability, given regular operational communication with

Mandarin-speaking subcontractors.