Customer Service Officer RAH Switchboard
- Provide responsive, confidential service to patients, staff and visitors.
- Manage paging, emergency calls and prompt message delivery.
- Deliver high quality, customer focused administrative support.
SA Health
Job reference: 948430
Location: 5000 - ADELAIDE
Job status: Ongoing
Eligibility: Open to Everyone
Central Adelaide Local Health Network (CALHN)
- The Royal Adelaide Hospital
- Salary ASO-2 $66,442 - $69,504 p.a.(pro rata) + super + salary packaging
- Permanent part-time working 22.5 hours per week
- Please note shift work - Majority of shifts required to fulfil are NIGHT shifts.
About CALHNAt Central Adelaide (CALHN), we’re shaping the future of health through excellence in clinical care, research, and innovation. As South Australia’s largest health network, we deliver exceptional, safe and connected healthcare - for our patients, our community, and our people.
With more than 17,000 dedicated employees, every day at CALHN presents an opportunity to make a real impact—not because it’s expected, but because our values guide us to be our best. Find out more about CALHN sites and services, our stories and the opportunities to be part of CALHN.
About the Role
Be the welcoming voice of the Royal Adelaide Hospital, providing responsive, confidential service to patients, staff and visitors.
• Respond to frontline, telephone and switchboard enquiries
• Manage paging, emergency calls and prompt message delivery
• Provide clear information and direction in line with procedures
• Build positive relationships across CALHN and external services
• Deliver high quality, customer focused administrative support
About You
You’ll bring a calm, customer focused approach and confidence in a busy service environment.
• Communicate clearly and build positive customer relationships
• Manage difficult situations calmly and professionally
• Prioritise tasks, meet deadlines and solve problems
• Use computerised administrative and office systems
• Apply confidentiality, safety and equal opportunity principles
Why You’ll Love It Here - CALHN benefits that matter
We know that a great career is about more than just the work you do, it’s also about the support you receive. At CALHN, you’ll enjoy :
- Salary packaging – up to $9,010 for living expenses + $2,650 for meals & entertainment + pre-tax super & novated lease options
- Safe connections – be part of a culture of safety and connectivity, focusing on outcomes and continuous improvements
- Recognition & growth – celebrate success and explore opportunities across CALHN’s many sites
- Flexible work options – speak to us about flexibility options for this role to suit your lifestyle
- Paid leave – with leave loading for rest and recharge
- Health & fitness perks – discounted access to Fitness Passport & free flu vaccinations
- Wellbeing support – Employee Assistance Program for you & your family
Diversity & Inclusion
We’re committed to building an inclusive workplace where everyone feels safe, respected, and supported. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, culturally diverse backgrounds, and LGBTQIA+ communities.
Application Information
- Please refer to the role description for essential educational/vocational qualifications that may be required 948430 RD Customer Service Officer RAH Switchboard.pdf
- Appointment will be subject to satisfactory Criminal History Clearances and compliant immunisation screening as indicated in the role description.
Curious about this role?
Connect with
Cleah Francis, Administration Coordinator - Switchboard
Phone: 0466 556 326
E-mail: cleah.francis@sa.gov.au
Apply Now
Applications close: 11:55 pm, Sunday, 13 September 2026
Job Ref: 948430
Go to the SA Health Career Website for how to apply, and Australian and International applicant guidelines for more information
Please note that unsolicited applications from recruitment agencies or third parties will not be accepted for this position
Applications close: 13/09/2026 11:55 PM
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
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