APS3 Customer Service Officer - Front of House

• Adelaide, SA
• Full-Time Contract
• Aus Citizen Required / Baseline Preferred

This is an excellent opportunity for candidates with strong communication and customer service skills who enjoy working in a professional, fast-paced environment and providing a high standard of service to members of the public.

About the Role

As a Front of House Customer Service Officer, you will be responsible for providing professional and efficient customer service while supporting the day-to-day operations of a busy government office.

Key responsibilities will include:

• Providing face-to-face customer service and assistance
• Welcoming and assisting customers in a professional manner
• Managing customer enquiries and providing accurate information
• Processing and checking documentation and information
• Maintaining accurate records and following established procedures
• Managing customer flow and appointments where required
• Handling sensitive and confidential information appropriately
• Supporting general administrative duties across the team
• Working collaboratively with colleagues to deliver a high level of customer service
• Adhering to government policies, procedures and relevant APS values

About You

We are looking for candidates who demonstrate:

• Previous customer service, administration or government experience
• Excellent verbal and written communication skills
• A professional, approachable and customer-focused manner
• Strong attention to detail and accuracy
• The ability to work effectively in a busy environment
• Strong organisational and time-management skills
• The ability to work independently and as part of a team
• Confidence dealing with a diverse range of customers
• A strong understanding of confidentiality and handling sensitive information

Previous experience within an Australian Government or APS environment will be highly regarded.

Eligibility Requirements

• Australian Citizenship is mandatory
• Baseline security clearance is preferred
• Candidates must be willing and eligible to undergo relevant security and employment screening

What's on Offer?

• Adelaide-based opportunity
• Full-time hours
• Opportunity to work within an Australian Government environment
• Supportive and professional team
• Opportunity to build valuable APS and government experience
• Potential for ongoing opportunities based on performance and business requirements

Apply Now

If you are a motivated customer service professional looking for your next opportunity within the Australian Government, we would love to hear from you.

Please submit your application with an up-to-date CV outlining your relevant experience.

Who we are

At PERSOL, we connect people to meaningful work and growth.
With decades of experience and a future-focused mindset, we're here to support your career journey. We offer fresh opportunities, trusted guidance, and a people-first approach.

We're committed to creating a safe, inclusive, and respectful workplace that embraces diverse experiences, backgrounds, and perspectives.
We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.

Ready to make your next move? Apply now to join our team.

To learn more about life at PERSOL, visit persolaustralia.com
Or follow us on LinkedIn at linkedin.com/company/persolapac for the latest updates and opportunities.

Consultant

Aisha.Sharif@persolapac.com

Reference number: 210397335
Profession:GovernmentGovernment Federal

Company: Programmed Skilled Workforce
Date posted: 7th Sep, 2026