CCMS Officer - Fun Squad
- Deliver high-quality administrative support for fee management and day-to-day operations.
- Review Child Care Subsidy claim data and investigate discrepancies.
- Manage complex customer enquiries and maintain accurate records.
CCMS Officer | Permanent | Any Hub & Spoke
$63,528.40 -$72,203.04 per annum + Super + Salary Packaging Options
Turn your attention to detail into meaningful impact for Queensland families
Why This Role?
Behind every great Fun Squad service is a team making sure systems, funding and administration work seamlessly. As a Child Care Management Systems (CCMS) Officer, you'll help ensure families can access the support they need by managing critical Child Care Subsidy administration, maintaining accurate records and supporting the smooth operation of services across Queensland.
This role is ideal for someone who enjoys combining attention to detail with problem-solving and customer service. You'll work across a variety of tasks, support stakeholders with complex enquiries and contribute to process improvements that strengthen service delivery and operational efficiency.
While your work happens behind the scenes, the impact is far-reaching. Your accuracy, efficiency and commitment to quality help ensure children, young people and families receive the support they rely on every day.
A Great Next Step Within PCYC
If you're already part of PCYC Queensland and looking for a new challenge, this role offers the opportunity to broaden your experience within our growing Fun Squad team. You'll gain exposure to Child Care Subsidy administration, statewide service operations, compliance processes and specialised systems that support services across Queensland.
Whether you're currently working in administration, customer service, OSHC, club operations or another support function, this role provides an opportunity to build new skills, expand your organisational knowledge and contribute to service delivery on a broader scale.
What You'll Do
In this role, you will:
- Deliver high-quality administrative support for fee management, account enquiries and day-to-day Fun Squad operations.
- Review Child Care Subsidy claim data and investigate discrepancies, errors and missing information.
- Provide specialist support in CCMS systems, helping to resolve issues and improve processes.
- Generate accurate reports and administrative documentation to support operational and compliance requirements.
- Manage complex customer enquiries and support timely, effective resolutions.
- Maintain accurate records and data to support compliance, financial integrity and service delivery outcomes.
What Makes This Role Different?
- Build your understanding of statewide Fun Squad operations and Child Care Management System Subsidy administration.
- Develop specialist system, compliance and reporting expertise that can support future career pathways within PCYC.
- Apply your existing PCYC knowledge in a role that supports services across Queensland.
- Join a collaborative team focused on continuous improvement and operational excellence.
About You
You're someone who genuinely enjoys bringing order to complexity. Whether you're reviewing data, resolving enquiries or managing competing priorities, you take pride in getting the details right and delivering work people can rely on.
You may come from an administration, customer service, accounts administration or data-focused background and be looking for a role where your skills contribute to something bigger. You're confident using systems, comfortable working with large volumes of information and proactive when identifying and resolving issues.
Most importantly, you're a team player who values accuracy, professionalism and great service. You enjoy supporting others, building positive relationships and finding practical solutions that make things easier for both colleagues and families.
What You Bring
Must Have
- Experience in an administration, customer service, accounts administration or data entry role.
- Strong attention to detail and the ability to manage high volumes of information accurately.
- Well-developed administrative, organisational and computer skills, including Microsoft Office.
- Strong verbal and written communication skills with a customer-focused approach.
Nice To Have
- Knowledge of Child Care Subsidy (CCS) administration and reporting processes.
- Experience using Kidsoft or other Child Care Management System (CCMS) software.
Our Commitment To Safeguarding
PCYC Queensland is committed to creating safe, inclusive environments where children and young people are protected, respected and supported to thrive.
Safeguarding is a shared responsibility across all teams and is supported by our long-standing partnership with the Queensland Police Service.
Apply Now
Shortlisting will commence immediately.
We encourage you to apply promptly as the advertisement may close early if a suitable candidate is identified.
Attachments:
- CCMS Officer PD_June26.pdf
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