Deckhand/Customer Service Officers
- Deliver outstanding customer service with strong communication skills.
- Be flexible to work split shifts, including weekends and public holidays.
- Participate in all required training, including safety drills.
Ferry Crew - Brisbane - Casual
Join the team at RiverCity Ferries - We're looking for friendly, energetic people who take pride in their work and love getting stuck in - so if you're ready to set sail on something new, we'd love to hear from you!
About RiverCity Ferries
RiverCity Ferries is the proud operator of the iconic CityCats and Cross River Ferry networks on behalf of the Brisbane City Council.
SeaLink, is part of the Kelsian Group, Australia’s largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, USA, Singapore, London and the Channel Islands. Kelsian provides essential journeys for our customers by delivering safe and intelligent transport solutions designed to improve the sustainability and liveability of the communities we serve.
Important Application Requirement
Please download and review the information kit in full before applying. Applications should:
- follow the instructions in the Information Kit
- include responses to the required questions in your cover letter
About the Role
You will be dual trained as a deckhand/customer service officer. This is a hands-on role focused on delivering safe and exceptional passenger experience.
You Will:
- Deliver outstanding customer service with strong communication skills
- Be flexible to work split shifts, early mornings, late afternoons, including weekends and public holidays
- Be able to start work from a variety of fleet locations
- Follow instructions from vessel masters
- Demonstrate a strong commitment to Work Health & Safety
- Apply effective conflict resolution skills
- Be well presented and physically capable of performing the role.
- Participate in all required training, including safety drills
Qualifications
- Hold (or be willing to obtain) a Certificate in Elements of Shipboard Safety (ESS).
- Hold (or be willing to obtain) a current CPR/First Aid Certificate
Read to Apply?
- Download and carefully read the Information Kit
- Follow all instructions provided
- Submit a cover letter that answers the required questions
Only applications that clearly demonstrate these steps have been completed will be reviewed.
IMPORTANT: Please read the information kit provided and answers the questions outlined in the kit in your cover letter. If you meet the selection criteria, we look forward to your application. Close 6 November 2026.
We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds.
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.