Posted today
Customer Service Representative | Local Government | Logan
KEY POINTS WE FOUND
- Join a local government contact centre team in Logan Central.
- Handle inbound calls, emails, and webchat enquiries from residents and businesses.
- Resolve enquiries at first point of contact and support various council departments.
Alchemy Recruitment is partnering with a local government client to support them in recruiting for five Customer Service Representatives to join their contact centre team in Logan Central on a contract basis.
About the role
- Pay rate of $39.00 per hour + super
- Contract from 9 November 2026 to 26 February 2027
- Monday to Friday, 38 hours per week, onsite in Logan Central
- Handle inbound calls, emails and webchat enquiries from residents and businesses
- Resolve enquiries at first point of contact using council knowledge bases, escalating where required
- Cashier and payment processing duties for suitable candidates
- Support a wide range of council departments as the first point of contact for the community
Preferred Requirements
- Proven contact centre experience, ideally in government, utilities, telco, insurance or banking
- Excellent verbal and written communication, including de-escalating difficult conversations
- Ability to stay calm and make sound decisions under pressure
- Quick to learn new systems, with confidence using databases and spreadsheets
- Webchat experience highly regarded
- Cashiering or cash handling experience highly regarded
- Available to start 9 November and commit through to late February
Preferred Qualifications
- Certificate III or IV in Customer Contact, or a similar customer service qualification, highly regarded but not essential
If this sounds like you, apply now with your updated resume and our team will be in touch.
Stay Safe While Job Hunting
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.
Skills
0 of 9 matchedCalmness under pressureCash handlingCustomer serviceDatabase managementDe-escalationExcellent communication skillsProblem solvingSpreadsheet skillsWebchat
Licenses & certifications
0 of 2 matchedCertificate iii in customer contactCertificate iv in customer contact
Alchemy Recruitment Consulting