Customer Care Lead

• Call Centre & Customer Service
• Team Leader
• Brisbane
• Permanent / Full Time

• Brisbane (North-East of CBD)
• $85k - $90k+ Super I Full Time
• Parking on Site I 8am to 4pm

Our client is seeking an experienced Customer Care Lead, to guide their customer service team across service delivery, customer support, issue resolution and customer experience outcomes.

This is a hands-on leadership role for someone who enjoys coaching people, solving problems and creating positive customer outcomes.

About Our Client

Our client is a well-established organisation with operations across Australia and New Zealand, supporting thousands of customers throughout important stages of their customer journey. Built on long-standing customer relationships and a commitment to service excellence, the business has earned a strong reputation for delivering quality experience and practical customer solutions.

As the business continues to evolve, they are investing in customer experience, leadership capability and team development. This role offers the opportunity to play a key part in that journey by leading a team that directly influences customer trust, satisfaction and long-term loyalty.

What You'll Be Doing

• Lead, coach and develop a customer-focused team.
• Support complex customer matters and escalations.
• Drive consistency, service quality and customer experience outcomes.
• Build strong relationships across operational and support teams.
• Identify opportunities to improve processes and service delivery.
• Create a positive, accountable and customer-focused culture.

The Value and Impact You'll Create

This is more than a leadership role. You'll have the opportunity to shape the experience customers have when they need support most, while building the capability and confidence of the team around you.

• Strengthen customer trust and satisfaction.
• Improve service consistency and customer outcomes.
• Develop a high-performing and engaged team.
• Drive practical improvements across customer care operations.
• Influence the culture and future direction of the function.

For the right person, this is an opportunity to step into a visible leadership role where your impact will be felt by customers, colleagues and the broader business every day.

You'll Bring

• Experience leading customer service, customer care or service delivery teams.
• Strong coaching and people leadership capability.
• Confidence in handling customer escalations and complex situations.
• Excellent communication and stakeholder management skills.
• Sound judgement, resilience and a customer-first mindset.

Apply Now

If you are an experienced customer care leader who enjoys building capable teams, creating positive customer experiences and leading with authenticity, we would love to hear from you.

Please submit your resume for consideration with a short cover letter to include the reference Job #******* to confirm you have reviewed the requirements above.

Every application we receive is read by a real recruiter who understands the role, the client, and your career journey. No bots, just people who care.

#SCR-robyn-danby

Learn more about Woodforde Group and how we can help you: 
********************************* />At Woodforde Group we support and celebrate diversity and do not discriminate. We are for all people, regardless of difference, and know that the more inclusive we are the stronger our work culture and the better our service delivery will be. All employment is decided on the basis of qualifications, experience, merit and business needs. We encourage people of all ages, backgrounds, orientations and walks of life to apply and feel comfortable in their own skin.