Manager - Family Caring 4 Family

About ATSICHS Brisbane

ATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services, our way - supporting our people and community in our commitment to create a flourishing future and lasting legacy for them and their families.

ATSICHS Brisbane is committed to promoting the wellbeing, protection, and cultural safety of all children and young people. Our recruitment and screening practices reflect our zero-tolerance approach to child abuse and our dedication to creating culturally secure environments where children feel safe, respect, and empowered.

ATSICHS Brisbane is a member of the Institute for Urban Indigenous Health (IUIH).

See more at our website - www.atsichsbrisbane.org.au

About the role

You can access the full Position Description by visiting our website under "Join Our Team”.

Click here to view position description

The ATSICHS Brisbane Family Caring 4 Family (FC4F) program is a unique initiative that works to identify kin placement pathways for children and young people residing in the child safety residential OOHC system. The aim of the program is to reunify family under safe and thriving conditions. The program is not only exclusive to kin placement options but also places a great emphasis on family reunification with biological parents, when safe to do so. Coordinated and culturally safe support and interventions are provided to families. By offering a comprehensive mix of services tailored to family and community needs, we aim to build family capacity, strengthen community connections, and safeguard the wellbeing of children. At ATSICHS Brisbane, through assertive kin finding, holistic case management, and collaboration with multiple service providers, FC4F empowers families to navigate challenges, develop essential life skills, and access therapeutic support in efforts of family reunification.

The Family Caring for Family Manager role is a front line-management role, part of the Community Services leadership team. As a Manager at ATSICHS, we believe in leading teams through showing and doing, not delegating and micro-managing. We utilise a coaching approach to management that supports staff to achieve excellence with clients through side-by-side in-field mentoring and coaching, growing staff practice skills, professionalism, stakeholder influencing, and personal organisation. As a leadership team, and front-line Manager, we are focused on client impact above anything else. Client impact in a manager role means we utilise data in a safe and supportive way to identify team case management quality, engage clients across the service to ensure our follow-through and client satisfaction, and proactively harness client feedback to make improvements as a team.

Duties

• Lead the establishment of a monthly FC4F Intake and Triage Panel with key leadership representatives from the Department of Child Safety. The Panel will negotiate all referrals and triage cases based on the comprehensive Child Protection Chronology Assessment.
• Lead the quality and comprehensive completion of a Child Protection Chronology Assessment for every young person referred into the program. Access the Departments ICMS to complete a desktop audit of all events and submit the report prior to the following Monthly Panel Meeting.
• Lead kinship staff in completing a comprehensive desktop CRM analysis to develop family genograms. Desktop analysis will include the Department CRM, various ATSICHS social service and medical CRM, requests from partner agencies (IUIH) etc.
• Ensure all staff facilitate ATSICHS ‘Narrative Assessment Tools’ and are completed in full by client ensuring the voices of kin are imbedded in their assessment.
• Build staff capacity to deliver quality case plans and case plan reviews, ensuring scoring of assessment domains are accurate and adhere to minimum quality benchmarks.
• Develop and implement consistent weekly data dashboards and operational systems to track team/individual staff throughput and outcome targets (percentage of clients achieving consent, minimum weekly home visit rate, case load level benchmark, client outcomes etc.). Send data to staff and use it as the basis of all staff supervision and support. 
• Create and implement bespoke solutions to improve individual staff quality case management practices, ensuring individual learning plans, targeted training, in-field coaching, and performance coaching is exhausted to achieve quality benchmarks. Ensure development activities utilise the online ATSICHS Coaching App, along with the adult learning pedagogy framework (in-field side-by-side method to staff scaffolding).
• Lead the delivery of client feedback and brief wellbeing measurement tools (Session Rating Scale and Outcome Rating Scale) to be utilised by staff upon every face-to-face interaction. Disseminate staff uptake and scoring data, building a practice culture of responsive client improvement. 
• Complete the full cycle of monthly managerial requirements with all direct reports in the Mobnet system, including (1) Two-way Feedback Survey, (2) Practice Supervision, and (3) Performance & Coaching.
• Lead the direct influencing of key stakeholders (Child Safety Regional Directors/Service Centre Managers/Team Leaders, School leaders, Hospitals, Youth Justice) to influence high-level decision making and approvals that directly impact on the quality of outcomes for families an young people. 
• Build strong working relationships with key stakeholders (Child Safety, Schools, Hospitals, Youth Justice etc) that is responsive in communication across all staff. Ensure Monthly Panel maintains a higher Management participation from the Department. 

Culture

Enjoy working in an organisation that makes a difference in the community. Join our friendly and supportive Family Caring 4 Family team that will help you grow personally and professionally.

Benefits

• Permanent Full-Time position.
• 12% Super and Not-For-Profit Salary Packaging.
• Work for a leading Aboriginal and Torres Strait Islander, community-controlled organisation.

Required

• Bachelor's degree in a relevant social services field with at least 4 years case management experience in family support, child protection, youth support, housing or related field.

OR

• Diploma in relevant Community/Services field with at least 6 years in a case management role in family support, child protection, youth support, housing or related field. 

AND

• Demonstrated ability to apply and critique child safety and social work theoretical frameworks of practice, implementing client interventions based upon scaffolding client self-awareness, agency, and empowered sustainable behaviour change interventions.
• Ability to critique and problem solve related legislative gray zones, while managing organisational and child harm risks. 
• Demonstrated ability to integrate knowledge across different business units, ensuring the fair treatment and voices of family’s are promoted, while managing child harm risks.   
• Demonstrated knowledge and experience in large team management, including directing staff workflow and client quality, leading and integrating corporate business functions across team. Forward plan operational constraints, team culture, and forecasting 18-month operational change priorities. 
• Ability to support staff in applying sound social service and child protection practice reasonings to influence stakeholders (Child Safety, Schools, Hospitals etc.). Motivate a strong team working culture and sustain behaviour change by influencing others. 
• Demonstrated ability to connect numerous internal ATSICHS programs and services to activate wrap-around care for families, trading-off and negotiating resources across the organisation and between other teams to achieve client impact. 
• Problem solve general operational policies with autonomous decision making to enact client impact, adhering to client risk, safety, and quality standards.

Additional Requirements

• National Police Certificate.
• Current Working with Children's Card (Blue Card) or be eligible to apply.
• Driver's Licence.
• Evidence of Work Rights.

How to Apply

If this sounds like you, please submit your application by following the links on the recruitment page. Applications will be assessed with interviews being conducted as they are received so do not delay in applying.

Only successful applicants will be contacted.