IT Operations Engineer

Who We Are

iSelect and Compare the Market are trusted, well-known brands dedicated to helping millions of Australians compare and buy personal finance and household products such as insurance, energy, and loans. Together, we provide a seamless, customer-focused experience that makes it easier for Australians to find the right products to suit their needs.

What You’ll Be Doing

As an IT Operations Engineer, you’ll be the first point of contact for end-user IT support, playing a vital role in keeping our teams productive, secure, and connected. Working within the Service Management team, you’ll support day-to-day operations while building your technical capability across modern workplace technologies.

Key activities include:

• Providing Level 1 Service Desk support for hardware, software, and access issues
• Setting up and managing user accounts across Active Directory, Entra ID and Microsoft 365
• Monitoring and responding to tickets in line with SLAs, escalating where needed
• Supporting, configuring, and troubleshooting laptops, mobile devices, printers, and AV equipment
• Administering the Microsoft 365 environment and assisting with general IT housekeeping

What’s In It For You

At Compare the Market and iSelect, we’re all about helping people make smart choices – and joining us might just be yours. We offer an environment where your ideas are heard, your contributions are valued, and your growth genuinely matters. Collaboration is part of our DNA, and you’ll be joining a supportive, forward-thinking team where you can do meaningful work (and be recognised for it!)

We’re guided by three shared values that shape how we work, how we treat each other, and how we show up for our customers – Drive, Noble Intent and All Together.

Plus, we offer a range of great perks to help you thrive both in and out of work:

• Vibrant and social community with annual celebrations, family fun days and events
• Flexible work options – one day WFH each week or a 9-day fortnight
• Additional leave days including ‘ME’ leave and a Volunteer Day
• Option to purchase additional leave
• Return to Work bonus for returning parents
• Quarterly Awards and Recognition program

What Sets You Apart

We’d love to hear from professionals who:

• Have 1+ years’ experience in IT support or help desk roles
• Enjoy solving problems and helping non-technical users
• Have hands-on experience with Windows, Microsoft 365, and Active Directory
• Bring a positive “can-do” attitude and a genuine desire to learn

Sound like a good fit? Let’s talk.

At Compare the Market and iSelect we’re proud to be an Equal Opportunity Employer and we embrace diversity.

This role is available to candidates with unlimited Australian working rights only. Sponsorship is not available.

Compare the Market and iSelect are committed to protecting your privacy. All applications and personal information are kept confidential and securely stored in line with Australian privacy laws.