Patient Liaison Officer
- Liaise with patients, medical consultants and external organisations about hospital fees, charges and account queries.
- Collect financial consent, admission and private health insurance paperwork, and support fee collection and account resolution.
- Deliver empathetic, accurate customer service while maintaining patient confidentiality and complying with privacy and debt collection requirements.
Description
Great opportunity to build your career within the Health Industry!
Permanent Full-Time Opportunity
Salary sacrifice (up to $15,900)
Salary range $67,275 – $72,450
Who are we?
AusHealth are an Australian owned health and wellbeing charity that provides services, products and consultation for researchers, workplaces, hospitals, and healthcare.
With the profits made from our workplace safety services and billing resolutions, we fund ground-breaking medical research conducted right here in Australia.
How will I help?
We’re looking for a self-motivated, proactive individual to join our team, based out of Toowoomba Hospital.
What will my day to day look like?
Over a rotating roster, your responsibilities include, but are not limited to the following:
- Liaising with patients, Medical Consultants, and external organisations relating to hospital fees and charges (face to face at one of our client hospitals, or over the phone).
- Meet patients in the hospital to obtain financial consent, relevant admission & private health insurance paperwork to collect fees.
- Assisting with the resolution of account queries for patients and Health funds.
- Provide exceptional customer service through building and maintaining effective relationships.
- Maintain Confidentiality of patient records.
- Ensure all contractual requirements, Privacy and ACCC/ASIC Debt Collection Guidelines are adhered to.
What do I need?
To be successful in this role, you will have:
- Prior experience in a similar healthcare role (desirable, but not essential).
- Excellent interpersonal and communication skills.
- Exceptional organisation and time management.
- An understanding of private health insurance cover and associated processes (desirable).
- Excellent computer literacy skills with proficiency in the MS Office suite (essential).
- Resilience in having challenging conversations and ability to empathise with vulnerable customers including those facing hardship.
- Ability to work collaboratively with a multi-disciplinary team.
- Ability to problem solve and negotiate.
- High level of accuracy and attention to detail.
So, why join us?
- Increased take-home pay with access to salary sacrifice, as part of a Charity
- Access to Salary Packaging and Novated Leasing
- Support for your success including industry leading on-the-job training and personal development
- Support to attain competencies in performing the PLO role
- Employment Assistant Program (EAP)
- Being an integral part of assisting our Scientific Research into Cancer and Diabetes
If you are highly motivated, with a passion for effective customer service please apply now!
Appointment to this role is conditional upon the provision of a National Police Check, a satisfactory pre-employment drug and alcohol screening, eligibility to live and work in Australia and maintenance of your vaccination history.
No Agencies or Agency representations thank you.
Company Overview
AusHealth are an Australian-owned health and wellbeing charity, providing services for workplaces, hospitals and health care services with the profits funding ground-breaking medical research.
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