Level 3 Support Engineer
- Provide Level 3 technical support and escalations.
- Troubleshoot Microsoft 365, Azure and infrastructure issues.
- Mentor junior engineers and maintain technical documentation.
Senior MSP support role with Microsoft 365, Azure and networking technologies
Quarterly bonuses, funded certifications and career progression opportunities
Join a growing team supporting diverse clients across Australia
Join a growing MSP supporting diverse clients with Microsoft 365, Azure and networking technologies. Career growth, bonuses and training provided.
Newcastle NSW | Armidale NSW | Townsville QLD
Competative Salary + Bonuses + Professional Development
Verve Partners is partnering with RMT, a well-established and growing Managed Services Provider to recruit an experienced Level 3 Support Engineer.
This organisation has built an outstanding reputation for delivering exceptional service and technical expertise across a diverse client portfolio, ranging from regional organisations through to large enterprise environments.
If you’re an experienced MSP professional looking for a role that offers variety, technical challenge and genuine career progression, we’d love to hear from you.
What’s on Offer?
- Quarterly bonus program
- Funded professional development
- Salary increase for approved certifications
- Strong internal career pathways
- Supportive team environment
- Exposure to modern cloud, networking and security technologies
- Opportunity to work with a broad range of clients and industries
The Role As a Level 3 Support Engineer, you’ll act as a senior escalation point within the Service Desk team, supporting multiple client environments and resolving complex technical issues.
Key Responsibilities
- Provide Level 3 technical support and escalations
- Troubleshoot Microsoft 365, Azure and infrastructure issues
- Support networking and security environments
- Mentor junior engineers
- Maintain technical documentation
- Collaborate with project delivery teams
- Deliver exceptional customer service
About You
Essential Experience
- Previous MSP experience
- Microsoft 365 administration
- Microsoft Azure
- Windows Server
- Active Directory
- Microsoft Intune
- Cisco Meraki
- Strong networking and troubleshooting skills
Highly Regarded
- Compliance and governance exposure
- Essential Eight / ASD Essentials experience
- Microsoft certifications
Next Steps
For more information or a confidential conversation, please contact Germaine Samuels *****************************
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