Administration Officer
- Coordinate customer enquiries, service requests and stakeholder responses, including handling sensitive or complex matters.
- Prepare correspondence, process purchase orders, maintain records and assist with website content updates.
- Provide general administrative support in a collaborative, community-focused operational team.
Administration Officer
Your new company
Join a community-focused organisation that delivers a wide range of essential services to residents and stakeholders. This is an opportunity to become part of a collaborative team environment where customer service, responsiveness, and community engagement are at the heart of what they do.
Your new role
An experienced Administration Officer is required to provide part-time support (3-4 days per week) within a busy operational team.
This is a varied role where you'll act as a key point of contact for customer enquiries, coordinate service requests, and support the delivery of timely outcomes for both internal and external stakeholders. You'll work closely with various departments to ensure requests are directed appropriately and resolved efficiently.
Key responsibilities include:
- Managing and coordinating customer requests and service enquiries
- Liaising with internal stakeholders to ensure timely responses
- Communicating with residents and customers, including handling sensitive and complex enquiries
- Preparing correspondence, letters, and other documentation
- Processing purchase orders and maintaining accurate records
- Assisting with website content updates and information management
- Providing general administrative support across the broader team
What you'll need to succeed
- Previous experience in administration, customer service, or coordination roles
- Strong customer service skills and experience managing a high volume of enquiries
- Excellent written and verbal communication skills
- Confidence dealing with challenging conversations in a professional and empathetic manner
- Highly organised with strong attention to detail
- Ability to manage multiple priorities and meet deadlines
- Strong Microsoft Office skills
- Experience within local government or a similar service-focused environment will be highly regarded
What you'll get in return
- Part-time opportunity with flexibility across 3-4 days per week
- Supportive and collaborative team culture
- A varied role with a strong mix of customer service and administrative responsibilities
- Opportunity to make a meaningful impact within the local community
- Immediate start available
- Potential for ongoing employment for the right candidate
What you need to do now
If you're interested in this role, click 'Apply Now' to submit your resume or contact Katie Croft at Hays for a confidential discussion.
Applications will be reviewed as received, so early applications are encouraged.
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Skills
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