Are you a passionate and experienced leader committed to making a meaningful difference in the lives of women and children impacted by domestic and family violence?
We are seeking a dedicated and dynamic Program Manager – Domestic and Family Violence to join our team.This is an exciting opportunity to provide strong operational leadership, inspire and support a passionate team, and drive the delivery of high-quality, trauma-informed services that empower women and children to rebuild their lives in safety.
Location: Brisbane - QLD
Role Type: Full Time | Monday to Friday | 9.00 am - 5.00 pm & participate on the on call roster
Remuneration: $59.53 - $62.17 ph +Super + Salary Packaging + Access to staff discounts & benefits
You will play a key role in strengthening service delivery, fostering a positive and accountable team culture, and ensuring our programs remain responsive to the complex and evolving needs of the women and children we support.
What You’ll Be Responsible For:
You’ll oversee the planning, delivery, and continuous improvement of programs, ensuring they are well-coordinated, compliant, and focused on achieving strong outcomes for participants and stakeholders.
- Leading the end-to-end delivery of programs across multiple service areas
- Managing program performance, ensuring quality, compliance, and consistency
- Working closely with Team Leaders and frontline teams to support effective service delivery
- Monitoring budgets, resources, and program outcomes
- Driving continuous improvement initiatives and innovation across programs
- Building strong relationships with internal teams, external stakeholders, and community partners
- Supporting reporting, planning, and strategic program development
What You’ll Bring:
- Strong organisational, problem-solving and decision-making skills, with the ability to balance competing priorities in a fast-paced and complex crisis service environment.
- Experience leading, mentoring and developing multidisciplinary teams, fostering a positive, accountable and high-performing workplace culture.
- Demonstrated ability to manage complex and high-risk client matters, support critical decision-making and provide guidance to staff in crisis situations.
- Understanding of relevant Queensland domestic and family violence legislation, child protection obligations, safeguarding requirements and information-sharing frameworks.
- Relevant tertiary qualifications in Social Work, Human Services, Psychology, Community Services or a related discipline.
- Current Blue Card, NDIS Screening, Police Check and Queensland Driver’s Licence.
- Highly Regarded-
- Previous leadership experience within a women's refuge, crisis accommodation or specialist domestic and family violence service.
Why Choose Us?
- Salary Packaging Benefits: take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
- Discounts: on Health Insurance, Energy, IT & Appliances, Travel & More.
- Employee Assistance Program for wellbeing support.
- Fitness Passport – Stay active with discounted Gym Memberships for you and your family.
- Ongoing Training & Development opportunities to grow your career
About Us:
Part of Lutheran Services, our Domestic and Family Violence refuge provides a secure, supportive and sociable place for women and children to rebuild lives and connect with others. The refuge accommodation offers comprehensive support services on-site, including a children's counsellor, helping families face the challenge of starting anew.
Apply Now! Please attach your resume, complete the application form and the questions below. To view the position description, please click here.
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Lutheran Services
