Fraud Operations Analyst

Overview

The Financial Crimes Operations Analyst is responsible for coordinating the governance, vendor management and operational support activities across the Financial Crimes Division and Security, Identity and Fraud program. The role acts as a central point of coordination between business stakeholders, technology teams, vendors and operational teams to Financial Crimes solutions.

 
Key Accountabilities and main responsibilities
Financial Crimes Product & Platform Support

• Support day-to-day operation of the current identity verification platform (GreenID), and strategic identity vendor (IDVerse)
• Management of incident tickets to drive resolution of technical and business issues between stakeholders and vendors.
• Single point of contact for business initiatives, small changes and queries for the Financial Crimes product suite (e.g. changes to GreenID business rules)
• Manage compliance and regulatory changes (e.g. IVS, ACMA)
• Manage execution of security controls – e.g. User access management 
• ⁠Develop operational procedures and controls to support administration and operational management of platforms

Vendor Management & Operational Oversight

• Build trusted working relationships across vendor, operations, technology and financial crime functions. 
• Monitor service performance and identify opportunities for process improvement and automation. 
• Support finance invoicing and billing of vendors
• Maintain vendor issue registers and track resolution of incidents, defects and enhancement requests.
• Coordinate and manage vendor performance reviews (monthly)
• Facilitate annual vendor reviews to ensure risk and compliance requirements are met, ensuring timely resolution and accountability of actions. 
• Supported by financial crimes data team, produce operational reporting to support client pricing and performance.
• Analyse vendor, platform and client data to support decision making and business case development.

Security, Identity and Fraud Operational Performance

• Support financial and contract management of program workforce and vendors (e.g. SOWs, Purchase Orders, etc)
• Governance and oversight of vendor delivery as the relationship owner between program and vendor
• Support for the pilot of the new identity solution for non-project activities. 

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

 
Experience & Personal Attributes
Skills and Experience 

• Strong operations experience in a technology environment.
• Strong vendor management capability.
• Experience maintaining governance artefacts, risk registers and reporting packs.
• Knowledge of fraud, identity verification, AML/CTF, security or compliance environments preferable 
• Advanced organisational skills with the ability to manage multiple initiatives simultaneously
• Strong data analysis, reporting and problem-solving skills
• Excellent written and verbal communication skills

Qualifications

• Tertiary education in Banking, Finance or Commerce would be beneficial.
• Experience in internal or external audit would be beneficial.  

 

Some of our Employment Benefits 

• FlexiWorks – enabling our employees to work in the office and at home 
• Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave 
• Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.  
• Talent Referral Program 
• Salary Sacrificing via Superannuation 
• Employee Assistance Program 
• Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
• Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft
• Novated Car Leasing 

Culture at MUFG Pension & Market Services 
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. 
 
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. 
 
 
How to apply 

 
Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role. 
 
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment. 

Background Checks 

Please note that all successful applicants are required to undergo background checks that include Police Checks and Work History Verification.