Senior Customer Service - Forwarding
- Manage a set portfolio of clients, fostering long-term partnerships
- Collaborate closely with the Sales team to onboard new clients and provide tailored solutions
- Proactively manage shipments and prepare regular reporting
A leading provider of freight forwarding services is seeking an experienced Customer Service professional to join their small but successful team. This company is a recognised leader in the Freight Forwarding industry. They offer first-class service, products and solutions and maintain the highest standards. You will enjoy the professional environment and resources and most importantly strong leadership and career development opportunities, plus exposure to an enviable portfolio of customers. As their Customer Service representative, you will be the face of our company, building strong relationships with a diverse portfolio of clients and ensuring their logistics needs are met with exceptional service.
Highlights of this role:
- Manage a set portfolio of clients, fostering long-term partnerships
- Collaborate closely with the Sales team to onboard new clients and provide tailored solutions
- Proactively manage shipments
- Prepare regular reporting
- Attend customer meetings / reviews
- Co-ordination of shipments with transport, shipping lines and destination representatives
- Quotations and reporting, including PO reporting and tracking
- Tracking of all international shipments for your client portfolio
Preferred Requirements:
- Proven experience in a customer service role within Freight Forwarding, with a deep understanding of the industry
- Exceptional customer service skills, with the ability to provide comprehensive logistical solutions
- Proven track record of effectively interacting with internal and external stakeholders
- A can-do attitude, high attention to detail, and the ability to work under pressure
- Self-motivated with a proactive mindset, able to take ownership of client relationships and use initiative to problem-solve
Benefits
- Robust infrastructure and resources
- Strong internal training and development
- Supportive and stable management team
Location South Melbourne Salary Up to $100K + Super Contact Apply now or contact Nicole Reynolds on 0459 100 306 for a confidential discussion. PATH4 Group has vacancies in a wide variety of roles in the Forwarding, Customs and Logistics industries. Feel free to contact us anytime for career guidance consultation. #SCR-nicole-reynolds s-oriented mindset, thriving in a fast-paced environment
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